Lan Da Yang
Anoka,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate applicant who is experienced with customer service and sales. Seeking a position that utilizes interpersonal skills and excellent time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Associate
TJ Max
09.2018 - 06.2019
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Handled cash transactions accurately, processed returns and exchanges efficiently.
- Identified potential shoplifting incidents, implementing loss prevention strategies to protect store assets.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Sales Associate
CVS
09.2022 - 12.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed UPS packages and other couriers with technical devices and accurately handing them to customers.
- Managed loss prevention procedures.
- Resolved technical issues regarding the cash registers and other equipment.
Education
No Degree - Dental Hygiene
University of Minnesota - Twin Cities
Minneapolis, MN05.2026
High School Diploma -
Riverside University HS
Milwaukee, WI05.2018
Skills
- Customer Assistance
- POS Software
- Documentation and Reporting
- Adaptability
- Inventory Control
- Multi-Tasking Strength
- Goal-Oriented
- Meeting Deadlines
- Merchandising Knowledge
- Verbal/Written Communication
- Loss Prevention
- Some computer and technical knowledge
Certification
CNA Certification at Quality Health Care - March 2018
- Learned nursing skills and procedures. Passed the written and skills test. Shadowed CNAs for a total of 32 hours at Lutheran Home in Milwaukee, WI.
Languages
Hmong
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
CVS
09.2022 - 12.2022
Retail Associate
TJ Max
09.2018 - 06.2019
No Degree - Dental Hygiene
University of Minnesota - Twin Cities
High School Diploma -
Riverside University HS