Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Landen Young

Port Deposit,MD

Summary

Results-driven ecommerce specialist with a strong background in digital activation, customer onboarding, and platform optimization. Skilled in driving adoption of ecommerce tools, conducting website testing, and leveraging CRM systems like Salesforce to enhance client engagement and streamline operations. Proven ability to collaborate cross-functionally, deliver training, and support digital transformation initiatives. Currently leading ecommerce activation efforts at Southern Glazer’s Wine and Spirits Delaware to improve platform usage and elevate the customer experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

ECommerce Adoption/Activation Specialist

Southern Glazers Wines And Spirits
08.2024 - Current
  • Lead digital onboarding and ecommerce adoption for new and existing accounts.
  • Collaborate with sales teams to promote platform usage and optimize customer experience.
  • Analyze usage trends and provide strategic insights to improve digital engagement.
  • Support clients in navigating online ordering systems and resolving ecommerce-related issues.
  • Led internal training sessions to educate sales teams on ecommerce benefits and best practices, boosting team confidence and client support.

Account Specialist

Fastenal
12.2023 - 08.2024
  • Responsible for day-to-day customer service and business-to-business sales activities supporting ongoing development of my existing and prospective customers.
  • Achieve high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Communicate value of inventory management solutions in order to maintain a book of business and create new business opportunities.

Sales Associate

Fastenal
09.2023 - 12.2023
  • Responsible for day-to-day customer service and business-to-business sales activities supporting ongoing development of existing and prospective customers.
  • Built relationships with customers to encourage repeated business.

Supply Chain Associate

Fastenal
06.2023 - 09.2023
  • Responsible for day-to-day supply chain activities ensuring accurate inventory levels.
  • Communicate value of inventory management solutions in order to maintain client satisfaction and delivery times.
  • Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.

Education

Working towards Associates in Supply Chain Management - Supply Chain Management

Cecil College
North East, MD

High school diploma -

Rising Sun High School
Rising Sun, MD
06.2021

Skills

  • Contract Negotiation
  • Ecommerce Platform Testing
  • Ecommerce Strategy & Adoption
  • Market Analysis
  • Salesforce CRM
  • Supply Chain
  • B2B Sales
  • Account Management
  • Customer relationship development

Accomplishments

  • Spearheaded ecommerce adoption efforts at Southern Glazer’s, improving digital engagement and streamlining order processes for key accounts.
  • Strategically reactivated lapsed accounts aligned with MPP targets, leading to full completion of company MPP goals through personalized outreach, ecommerce onboarding, and sustained engagement.
  • At my past role, I did 55% of our branches total sales year to date out of four sales specialists by focusing on current account growth and new account creation.

Certification

  • Pennsylvania Real Estate License
  • Maryland Real Estate License
  • Delaware Real Estate License
  • TWIC Certification
  • WSET Level 2 (In Progress)

Languages

English

Timeline

ECommerce Adoption/Activation Specialist

Southern Glazers Wines And Spirits
08.2024 - Current

Account Specialist

Fastenal
12.2023 - 08.2024

Sales Associate

Fastenal
09.2023 - 12.2023

Supply Chain Associate

Fastenal
06.2023 - 09.2023

Working towards Associates in Supply Chain Management - Supply Chain Management

Cecil College

High school diploma -

Rising Sun High School

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