Landen James
Summary
Dynamic leader with proven expertise in customer service and staff development honed at LAZ Parking and through significant volunteer work with Kappa Alpha Order. Excelled in managing VIP events and raising $20,000 for a cause, showcasing strong multitasking and team-building skills. Committed to enhancing service quality and employee growth.
Overview
7
7
years of professional experience
Work History
Valet Supervisor
LAZ Parking
04.2018 - Current
managed VIP locations (Atlanta Braves and Atlanta Hawks)
Resolved guests' problems with valet operations to maintain brand loyalty and service.
Coordinated valet service for large groups, special events, and game day operations.
created work schedules to provide quality service to customers as well as maintain employee satisfaction.
Recruited and hired new employees based on the company's needs and culture.
Education
Bachelor of Science - Exercise Science
Kennesaw State University
Kennesaw, GA05-2024
Skills
- Customer service and support
- Staff training and development
- Multitasking and organization
- Performance management
- Employee development
- Training and mentoring
- Staff development
- Team building
- Leadership
Accomplishments
Served on the Toombs Montgomery Youth Leadership Board
Served on the Toombs County Medical Youth Advisory Board.
Kappa Alpha Order Secretary.
Kappa Alpha Order Recruitment Chair
Kappa Alpha Order Social Chair
Timeline
Valet Supervisor
LAZ Parking
04.2018 - Current
Bachelor of Science - Exercise Science
Kennesaw State University
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