Landon Marks
Kaneohe,HI
Summary
Proven track record in enhancing team productivity and customer satisfaction at Moore Quality Pest Control through effective office administration and exceptional customer service. Skilled in customer service and building relationships, demonstrated by streamlined operations and positive client interactions. Organized Office Manager with noted experience in fast-paced environments and effective problem-solving. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager
Moore Quality Pest Control
Tracy, CA
08.2022 - 02.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records, oversaw office inventory
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Organized effective driving routes to consolidate driving time and increase production
- Assisted in the recruitment process and trained incoming employees
Life, Health, and Accident Agent
American Income Life Insurance Company
Tracy, CA
04.2022 - 08.2022
- Informed clients of policies and benefits clearly and positively
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Delivered exceptional customer service by proactively addressing concerns and complaints positively throughout all interactions
Warehouse Package Handler
Fed Ex Ground
Tracy, California
08.2020 - 04.2022
- Unloaded and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment within the safety and hazard regulations
- Certified to drive and transport packages throughout the warehouse via electric cart tugger and while loading and unloading the carts
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked the conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Checked products for damage or other issues before packing into boxes.
- Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Education
Associate of Science - Aircraft Maintenance
Honolulu Community College
Honolulu, HI05-2027
High School Diploma -
Tracy High School
Tracy, CA05-2020
Skills
- Customer Service
- Office Administration
- Organizational Skills
- Payment Transactions
- Invoice Processing
- Heavy Lifting
- Insurance Policy Sales
- Building Relationships
Certification
- California State Seal of Biliteracy (SSB)
Timeline
Office Manager
Moore Quality Pest Control
08.2022 - 02.2024
Life, Health, and Accident Agent
American Income Life Insurance Company
04.2022 - 08.2022
Warehouse Package Handler
Fed Ex Ground
08.2020 - 04.2022
- California State Seal of Biliteracy (SSB)
Associate of Science - Aircraft Maintenance
Honolulu Community College
High School Diploma -
Tracy High School
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