Landon Matthews
Azle,TX
Summary
Experienced sales associate with a proven track record of fostering customer loyalty and satisfaction through consultative sales techniques. Proficient in product merchandising, payment processing, and maintaining a clean store environment. Committed relationship-builder with exceptional organizational skills and a strong work ethic. Also have experience as a corrections officer, enhancing people skills, understanding, data entry, and safety inspections.
Overview
3
3
years of professional experience
Work History
Sales Associate
Cavender's Boot City
Fort Worth, TX
04.2022 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
Corrections Officer
Tarrant County Sheriff's Office
Fort Worth, TX
08.2024 - 07.2025
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
Education
Associate of Science - Criminal Justice
Tarrant County College District
Fort Worth, TX05.2025
High School Diploma -
Eagle Shores Acadamy
Azle, TX05.2023
Skills
- Time Management
- Hospitality and Accommodation
- Store Policies and Procedures
- Positive Customer Engagement
- Money Handling
- Merchandise Recommendations
- Sales Training
- Goal-Driven
- Strong Communication and Interpersonal Skills
- Multitasking Strengths
- Engaging with Diverse Customers
- Flexible Hours
- Microsoft Word
- Safety Inspections
- Data entry
Timeline
Corrections Officer
Tarrant County Sheriff's Office
08.2024 - 07.2025
Sales Associate
Cavender's Boot City
04.2022 - 07.2024
Associate of Science - Criminal Justice
Tarrant County College District
High School Diploma -
Eagle Shores Acadamy