Landon Murphy
Southington,CT
Summary
Highly-motivated Account Manager and Logistics Planner at J.B. Hunt. Skilled in strategic account planning, promoting customer satisfaction, and optimizing operational efficiency. Prioritizes customer relationship management, while adapting to and overcoming unforeseen challenges.
Overview
5
5
years of professional experience
Work History
Account Manager
J.B. Hunt
06.2024 - Current
- Independently run an account consisting of 6 drivers.
- Serve as the primary point of contact for all account-related matters, building trust with drivers and customers.
- Actively partake in regional meetings to ensure proper safety measures and achievement of service level goals.
Account Manager
J.B. Hunt
06.2022 - 05.2024
- Enhanced customer satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high customer retention rate by providing exceptional customer service and anticipating their needs.
- Managed a large, diverse group of subordinates and drivers, ensuring timely communication and effective problem resolution.
Logistics Planner
J.B. Hunt
01.2020 - 05.2022
- Responsible for planning 100+ deliveries on a daily basis and balancing driver routes within DOT compliance.
- Collaborated with C&S Wholesale Grocers routing department to provide cost savings and optimal efficiency.
- Worked closely with warehousing team to optimize space utilization, improving storage capacity without increasing costs.
- Created contingency plans for potential disruptions in the supply chain, minimizing delays or losses due to unforeseen events such as the COVID-19 pandemic.
Dedicated Manager in Training
J.B. Hunt
10.2019 - 12.2019
- Extensive training in job-specific operational systems.
- Established rapport with drivers and colleagues.
- Facilitated with daily operational challenges via phone call and email to sustain customer satisfaction.
- Expedited promotion to Logistics Planner upon the new year.
Education
Bachelor of Science - Business Administration
Eastern Connecticut State University
Willimantic, CT05.2019
Skills
- Strategic Account Planning
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Proficient in Operational Systems (Microsoft Office)
- Adaptability
- Goal-Oriented
Timeline
Account Manager
J.B. Hunt
06.2024 - Current
Account Manager
J.B. Hunt
06.2022 - 05.2024
Logistics Planner
J.B. Hunt
01.2020 - 05.2022
Dedicated Manager in Training
J.B. Hunt
10.2019 - 12.2019
Bachelor of Science - Business Administration
Eastern Connecticut State University