Landon Nichol
Summary
Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.
Overview
3
3
years of professional experience
Work History
Loan Car Associate
Sewell BMW Of Grapevine
06.2023 - 08.2023
- Helped maintained team productivity and quality of service.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained positive customer relations by addressing problems head-on and helping in implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Loan Car Associate
Sewell BMW Of Grapevine
06.2022 - 08.2022
- Greeted customers, helped locate their individual needs, and suggested suitable options.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased customer satisfaction through personalized servicing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent service and shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary servicing purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
Ranch Hand Worker
Lowrance Dental
01.2021 - 11.2021
- Kept clean stables and riding areas.
- Performed repairs and preventive maintenance on equipment and property.
- Maintained safety when using equipment and tools by following established precautions.
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
- Assisted laborers by loading and unloading heavy machinery and equipment.
- Moved livestock by herding animals to different ranch locations to avoid pasture damage.
- Oversaw feeding, watering and health monitoring of livestock, prioritizing health and wellness.
Education
BBA - Finance
Oklahoma State University
Stillwater, OK05.2026
High School Diploma -
Rockwall-Heath High School
Heath, TX06.2022
Skills
- Client Rapport-Building
- Handling Customer Complaints
- Product and Service Solutions
- Performance Goals
- Excellent Communication
- Customer Assistance
- Luxury Retail
- Strong Communication and Interpersonal Skills
- Hospitality and Accommodation
- Flexible Hours
- Positive Customer Engagement
- Excellent Written and Verbal Communication
Accomplishments
~Sewell 110% Award
~Raised a truck bed full of canned goods for the local community
~Chosen to be apart of PALs (Peer Assisted Leadership)
~Due to academic successes I was chosen to be apart of NHS (National Honors Society)
~Chosen to be on the Student Council Board for my high school
~Graduated high school with 18 hours of college credit
~Chosen to be apart of PNM's Team for my fraternity (Beta Upsilon Chi)
~Apart of the Spears School Of Business
Timeline
Loan Car Associate
Sewell BMW Of Grapevine
06.2023 - 08.2023
Loan Car Associate
Sewell BMW Of Grapevine
06.2022 - 08.2022
Ranch Hand Worker
Lowrance Dental
01.2021 - 11.2021
BBA - Finance
Oklahoma State University
High School Diploma -
Rockwall-Heath High School
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