Landon Oubre
Houston,TX
Summary
Customer service professional with a strong background in medical records management and billing processes. Recognized for improving accuracy and efficiency in patient information retrieval, contributing to enhanced compliance and customer satisfaction. Proven track record in resolving inquiries promptly and effectively collaborating with healthcare teams.
Overview
7
7
years of professional experience
Work History
Medical Records Specialist
Retina Consultants of Texas
Houston, TX
06.2025 - 06.2026
- Managed patient medical records to ensure efficient retrieval and maintain compliance with regulations.
- Ensured accuracy of patient information in electronic health record systems.
- Coordinated with healthcare providers to ensure accuracy and completeness of medical records.
- Adhered to HIPAA guidelines when handling protected health information.
- Collected, filed, scanned, and retrieved confidential patient information to support timely access for healthcare delivery.
- Responded to inquiries about patient record status, providing timely updates.
- Performed data entry into electronic health record systems.
- Set up patient charts and documented information in various company software.
Customer Billing
Assurant
Houston, USA
08.2023 - 01.2026
- Managed customer accounts and processed billing inquiries in a timely manner.
- Resolved payment discrepancies, enhancing customer understanding and satisfaction.
- Collaborated with internal teams to streamline billing processes, ensuring accuracy and compliance.
- Provided support to Accounts Receivable personnel in resolving customer billing issues.
- Investigated customer billing errors, identifying root causes and facilitating effective resolutions.
Medical Records Clerk
MAXIMUS
Houston, USA
05.2022 - 08.2023
- Scheduled and coordinated medical appointments and procedures for patients efficiently.
- Performed quality checks on medical records to ensure accuracy and completeness.
- Collaborated with healthcare providers to maintain accurate and timely record keeping.
- Handled confidential patient information with discretion and professionalism.
- Managed patient records in compliance with HIPAA regulations, ensuring data integrity.
Tech Support Agent
Asurion
Houston, USA
08.2019 - 04.2021
- Provided technical support to customers via phone, email, and chat.
- Troubleshooted hardware and software issues for customers.
- Supported setup and configuration of new software and hardware systems to facilitate seamless user experience.
- Collaborated with product development teams to identify, report, and resolve bugs, enhancing product reliability.
- Developed and updated documentation for troubleshooting procedures to ensure consistent support.
Education
DIPLOMA -
Hahnville High School
Boutte, LA01-2009
Skills
- Medical coding
- Salesforce
- Microsoft Office (Teams, Excel, PowerPoint, OneNote, etc)
- Tech-savvy
- Attention to detail
- Time management
- Multitasking
- Solution-oriented approach
- Conflict resolution
- Empathy
- Excellent communication
- Appointment scheduling
- HIPAA compliance
Languages
English, Native
Timeline
Medical Records Specialist
Retina Consultants of Texas
06.2025 - 06.2026
Customer Billing
Assurant
08.2023 - 01.2026
Medical Records Clerk
MAXIMUS
05.2022 - 08.2023
Tech Support Agent
Asurion
08.2019 - 04.2021
DIPLOMA -
Hahnville High School