Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BARBARA EVANS

WARNER ROBINS,GA

Summary

Dedicated professional skilled in organizing, validating and transferring records. Expert in EHR and learns new programs, systems and policies quickly to maximize contributions. Detail-oriented medical records professional with advanced knowledge of medical terminology, procedural codes and billing practices. Known for diligently checking records and resolving discrepancies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Records Specialist

ContinuumGlobal
01.2023 - 12.2023
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Sorted and distributed incoming and outgoing medical records.
  • Collaborated with healthcare providers to improve documentation practices, enhancing overall quality of care.
  • Tracked and monitored requests for medical records release.

Health Insurance Agent

Bloom Insurance
08.2020 - 12.2022
  • Negotiated contracts and terms of sale with potential customers.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
  • Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
  • Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.

Customer Service Specialist

Teleperformance
12.2018 - 08.2020
  • Implemented and developed customer service training processes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered prompt service to prioritize customer needs.

Front Desk Receptionist

University Health Center
10.2013 - 12.2015
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Assisted with medical coding and billing tasks.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Education

High School Diploma -

Dublin High School

Medical Billing And Coding -

DeVry University
Downers Grove, IL
03.2024

Skills

  • Medical terminology understanding
  • Insurance Verification
  • Medical information release
  • Medical Billing
  • Medical Records Auditing
  • Transcription
  • Account Management
  • Medical Billing Processing
  • Medical Coding
  • Medical Office Procedures
  • Medical Records Management

Certification

Health insurance License

Timeline

Medical Records Specialist

ContinuumGlobal
01.2023 - 12.2023

Health Insurance Agent

Bloom Insurance
08.2020 - 12.2022

Customer Service Specialist

Teleperformance
12.2018 - 08.2020

Front Desk Receptionist

University Health Center
10.2013 - 12.2015

High School Diploma -

Dublin High School

Medical Billing And Coding -

DeVry University

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BARBARA EVANS