Landon Pollock
Owasso,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Golf Professional
Tulsa Country Club
01.2023 - Current
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Oversaw training of services staff and other day-to-day activities.
- Provided customer service training to fellow employees, which led to [Number] increase in satisfaction ratings from club members.
- Developed relationships with members to provide ongoing support and encouragement.
- Initiated and planned summer camp program for children, helping cultivate love for golf in younger generation.
- Coordinated special events such as tournaments and training camps.
Golf Outside Operations Manager
Tulsa Country Club
07.2020 - 01.2023
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Golf Cart Attendant
Tulsa Country Club
07.2019 - 06.2020
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
Education
No Degree - Criminal Justice
Tulsa Community College
Tulsa, OKNo Degree - Business Administration
Rogers State University
Claremore, OKHigh School Diploma -
Owasso High School
Owasso, OK05.2021
Skills
- Event Planning
- POS Systems Proficiency
- Rule Enforcement
- Staff Training
- Microsoft Office Skills
- Customer Service
- Communication
- Leadership
- Problem Solving
- Management
- Adaptability
- Creativity
Certification
- CPR Certification - 2023
Timeline
Assistant Golf Professional
Tulsa Country Club
01.2023 - Current
Golf Outside Operations Manager
Tulsa Country Club
07.2020 - 01.2023
Golf Cart Attendant
Tulsa Country Club
07.2019 - 06.2020
No Degree - Criminal Justice
Tulsa Community College
No Degree - Business Administration
Rogers State University
High School Diploma -
Owasso High School
- CPR Certification - 2023
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