Summary
Overview
Work History
Education
Skills
Timeline
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Landon Schilling

Martinsburg,WV

Summary

Operations Manager with a proven track record at Sugar Magnolia, enhancing efficiency through streamlined inventory management and staff training. Skilled in problem-solving and team leadership, I empower employees to excel, resulting in improved performance outcomes and customer satisfaction. Committed to continuous improvement and operational excellence.

Overview

3
3
years of professional experience

Work History

Operations Manager

Sugar Magnolia
Roanoke, VA
08.2025 - 10.2026
  • Analyzed and redesigned inventory management workflows to enhance operational efficiency.
  • Led cross-functional teams to implement new standard operating procedures.
  • Analyzed workflow patterns to identify and eliminate inefficiencies.
  • Mentored junior staff on best practices for operational excellence and teamwork.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Package Sorter

UPS
Roanoke, VA
08.2025 - 01.2026
  • Inspected packages for damage and verified shipping labels for accuracy.
  • Coordinated with team members to maintain workflow and meet daily targets.
  • Seasonal job.

Crew Member

Those Window Guys
Roanoke, VA
07.2025 - 12.2025
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Operated and maintained tools and equipment to ensure safe and effective operations on-site.
  • Collaborated with team members to optimize workflow and enhance overall productivity during installations.

Crew Leader

AMC Theatres
Roanoke, VA
08.2023 - 07.2025
  • Supported daily operations while directing team compliance with safety protocols and service standards.
  • Trained new crew members on operating procedures and customer services.
  • Tracked inventory levels and assisted with order placement for concessions and supplies.
  • Handled customer inquiries and concerns to improve guest satisfaction.

Education

High School Diploma -

Patrick Henry High School
Roanoke, VA
06.2025

Skills

Problem-solving

Team leadership

Operations management

Customer service

Staff management

Staff training

Employee motivation

Goal setting

Workflow optimization

Customer service

Customer satisfaction

Reliability and punctuality

Patience and composure

Cash handling

Guest services

Product knowledge

Customer focus

Timeline

Operations Manager

Sugar Magnolia
08.2025 - 10.2026

Package Sorter

UPS
08.2025 - 01.2026

Crew Member

Those Window Guys
07.2025 - 12.2025

Crew Leader

AMC Theatres
08.2023 - 07.2025

High School Diploma -

Patrick Henry High School
Landon Schilling