Landon Shirley
Birmingham,AL
Summary
Versatile servant leader with over 19 years of food service and a dozen years experience in management, known for optimizing workflows and enhancing guest experiences. Demonstrates expertise in restaurant operations, team leadership, and strategic planning, driving customer satisfaction and business growth. Excels in training staff and managing budgets, with a strong commitment to maintaining high standards and operational efficiency.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
General Manager
Jason’s Deli
01.2017
- Cultivated a high-performing team of 35-45 members, enhancing operational efficiency and customer satisfaction through targeted training programs.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Exhibited expert knowledge of foods, supervisory duties, service techniques, and guest interactions.
- Worked with multiple GMs and DMs from around the country as part of the R&M Standardization Committee for over 150 locations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Guest Service Expert
Marriott International, Inc.
Birmingham, AL
2025 - Current
- Craft incredible cocktails while providing an exceptional of hospitality in a high pressure, fast paced environment.
- Collaborate with team members to develop recipes, techniques and best practices.
- Deliver exceptional guest service, ensuring timely resolution of inquiries and concerns.
- Assist in maintaining high standards of cleanliness and organization in bar areas.
- Work with team members to enhance overall guest satisfaction and experience.
- Worked with leaders to create layout, optimize storage and develop standards prior to opening the &More outlet.
Bar Lead/Bartender
Dillard’s Chophouse
Birmingham, AL
04.2024 - Current
- Lead bar team, ensuring efficient service and high customer satisfaction.
- Craft unique cocktails, enhancing guest experience and driving sales.
- Train new staff, fostering a collaborative and skilled team environment.
- Introduced a rotating seasonal cocktail menu, driving customer interest and repeat visits. Optimized bar layout for improved workflow, enhancing overall service efficiency.
Bartender
Marriott International
Birmingham, AL
10.2023 - 05.2024
- Provided exceptional service, boosting guest satisfaction and loyalty.
- Crafted diverse beverages with precision, ensuring quality taste and presentation.
- Trained staff to uphold high standards, enhancing team efficiency.
- Managed inventory effectively, maintaining optimal stock levels and freshness.
- Ensured bar cleanliness, creating a welcoming environment.
- Optimized bar inventory management, reducing waste and improving profitability while maintaining high-quality beverage service standards.
Assistant GM Manager
Frothy Monkey
Birmingham, AL
06.2021 - 05.2022
- Led a team of 25-30 in opening a new location, ensuring smooth operations and staff development.
- Reduced equipment loss through effective supervision and targeted staff training.
- Applied extensive food and service knowledge to enhance guest experiences and team performance.
- Guided strategic planning and operations to support new business growth and long-term goals.
- Managed budgets and expenses, monitoring financial health for sustainable growth.
- Spearheaded team development and new location launch, driving business growth through strategic operations and long-range planning.
- Optimized financial performance by setting budgets, controlling expenses, and monitoring key metrics to ensure long-term organizational stability.
Lead Bartender/Front of House Manager
Rojo
Birmingham, AL
05.2017 - 05.2021
- Led FOH operations, ensuring seamless service and compliance with health standards.
- Trained and managed staff, fostering a collaborative team environment.
- Planned and executed up to five events weekly, enhancing customer satisfaction.
- Resolved guest issues promptly, maintaining high satisfaction levels.
- Analyzed feedback to implement effective strategies for service improvement.
- Drove operational excellence, overseeing FOH operations, staff training, and event execution. Resolved guest concerns, ensuring high satisfaction and compliance.
- Implemented strategic improvements based on customer feedback, enhancing overall satisfaction. Managed diverse events, showcasing adaptability and creativity.
- Fostered a positive team environment, promoting teamwork and respect. Balanced front and back of house needs, ensuring seamless guest experiences.
Education
Bachelor of Science - Hospitality, Management And Tourism
Northwestern State University
Natchitoches, La12.2006
Skills
Operations management
Problem resolution
Time management
Training and development
Inventory control
P&L management
Schedule management
Communication
Event planning
Certification
- ServSafe Manager Certification
- ServSafe
Languages
English — Native
Spanish — Proficient
Additional information
- Assessments
- Work style: Reliability — Proficient
- Sales skills — Proficient
- Food safety — Proficient
- Cooking skills: Basic food preparation — Proficient
- Food service: Customer situations — Proficient
- Bartending — Proficient
Timeline
Bar Lead/Bartender
Dillard’s Chophouse
04.2024 - Current
Bartender
Marriott International
10.2023 - 05.2024
Assistant GM Manager
Frothy Monkey
06.2021 - 05.2022
Lead Bartender/Front of House Manager
Rojo
05.2017 - 05.2021
General Manager
Jason’s Deli
01.2017
Guest Service Expert
Marriott International, Inc.
2025 - Current
Bachelor of Science - Hospitality, Management And Tourism
Northwestern State University