Landon Van Cleave
Murfreesboro,TN
Summary
Results-oriented Patient Access Representative with a focus on data analysis and confidentiality compliance. Proven ability to manage patient access processes and resolve inquiries, contributing to improved patient experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens
Murfreesboro, Tennessee
07.2026 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists in preparing and dispensing medications to customers.
- Processed prescriptions using Walgreens pharmacy management software.
- Maintained accurate inventory levels of medications and supplies.
- Ensured compliance with safety standards and pharmacy regulations.
- Managed customer inquiries and resolved issues with professionalism.
Patient Access Representative
R1RCM - Through St. John's Health System
Murfreesboro, Tennessee
01.2023 - Current
- Greeted patients and verified insurance information for accurate registration.
- Collected patient data and maintained confidentiality in compliance with regulations.
- Assisted patients with appointment scheduling and coordinated necessary referrals.
- Responded to inquiries and provided information about services offered at the health system.
- Collected co-pays and other payments from patients at time of service.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Managed electronic health records and ensured data accuracy during patient interactions.
- Collaborated with healthcare staff to streamline patient access processes effectively.
- Educated patients on financial responsibilities and payment options available to them.
- Resolved patient concerns promptly, enhancing overall satisfaction with the access experience.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Education
Bachelor of Science - Computer Science
Middle Tennessee State University
Murfreesboro, TN08-2026
Bachelor of Science - Computer Science
Motlow State Community College
Tullahoma, TN08-2026
Skills
- Medication preparation
- Medication inventory control
- Electronic health records
- Patient billing support
- Healthcare regulations
- Confidentiality and HIPAA
- Data analysis
- Workflow optimization
- Project management
- Problem solving
- Customer service
- Effective communication
Timeline
Pharmacy Technician
Walgreens
07.2026 - Current
Patient Access Representative
R1RCM - Through St. John's Health System
01.2023 - Current
Bachelor of Science - Computer Science
Middle Tennessee State University
Bachelor of Science - Computer Science
Motlow State Community College