Landry Poppen
Lubbock
Summary
Dynamic professional with a proven track record at Saltgrass Steakhouse, excelling in employee training and customer service. Recognized for enhancing team performance and operational efficiency while fostering strong client relationships. Adept in project management and organizational leadership, ensuring seamless bar operations and effective onboarding of new staff.
Overview
5
5
years of professional experience
Work History
Trainer/Bartender
Saltgrass Steakhouse
Lubbock and Rockwall
05.2023 - Current
- Developed training materials and onboarded new hires on workplace procedures, operational processes, and customer service standards to ensure consistent service delivery.
- Led closing shifts as primary bartender for 5 of 7 weekly shifts, ensuring smooth operations and fostering team reliability.
- Maintained efficient bar operations in a fast-paced environment while building strong customer relationships through attentive service and effective communication.
Sales Associate/Advisor
Office Depot
Lubbock
05.2021 - 08.2023
- Utilized strong product knowledge to guide customers in selecting technology and office equipment that met their specific needs.
- Onboarded and trained new employees on daily operational procedures and workplace standards to enhance team readiness.
- Assisted managing store opening and closing responsibilities with accuracy, reliability, and attention to detail.
Education
Bachelor of Interdisciplinary Studies - General Business, Human Resource Development and Organizational Leadership
Texas Tech University
Lubbock, Texas08-2026
Skills
- Employee training
- Customer service
- Project management
- Team building
- Organizational leadership
- Customer feedback analysis
Languages
Spanish, Basic proficiency; currently developing conversational fluency
Leadership Experience
Club and Highschool/College Soccer, Team Captain, 01/16-12/20, Competed in organized soccer through the collegiate level, developing leadership, teamwork, discipline, and strong time-management skills., Elected team captain for both club and high school soccer teams in recognition of leadership, teamwork, and communication abilities.
Timeline
Trainer/Bartender
Saltgrass Steakhouse
05.2023 - Current
Sales Associate/Advisor
Office Depot
05.2021 - 08.2023
Bachelor of Interdisciplinary Studies - General Business, Human Resource Development and Organizational Leadership
Texas Tech University