Landry Pugh

Christus Santa Rosa Hospital-Westover Hills

Sept. 2022-Dec. 2022

The San Antonio Orthopedic Group-Westover Hills

Jan.2023-May 2023

South Texas Radiologic Imaging Center-NW

June 2023-Aug. 2023

University Hospital-Main

Aug. 2023-Dec. 2023

South Texas Radiologic Image Center-NW

Jan. 2024-present

• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
• Enforced company policies and regulations with employees.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Developed business pipeline using cold and warm techniques.
• Created reports and targeted lists to present to upper management.
• Collaborated with teammates to develop advertising collateral and sales presentations.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
• Assisted manager with special projects and ad hoc reporting requests.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Prepared monthly closings by creating journal entries and reconciling accounts.
• Completed balance sheet reconciliations and profit and loss statements with high accuracy.
• Compiled monthly journal entries into general ledger system.