Lindsey Wilkins
Fayetteville,TN
Summary
Driven and focused in the sales field with over ten years of customer service experience. I am a well-organized individual that takes pride in working with customers and helping them have the best professional experience possible. I take pride in greeting each customer with their own individual needs and having the knowledge to successfully guide them to make a purchase that will last a lifetime.
Overview
15
15
years of professional experience
Work History
Veterinary Receptionist
Fayetteville Animal Hospital
Fayetteville, TN
04.2023 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Entered data from pet records and office visits into computer system.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Maintained current and accurate medical records for patients.
FOOD SERVICE
02.2010 - 02.2019
- Maintained high standard of customer service during a remarkably high volume in a fast-paced environment.
- Worked under pressure while delivering quality customer service.
- Resolved Complaints promptly and professionally to ensure customer satisfaction.
- Cross trained and coordinated scheduling with team.
- Tracked inventory before and after every shift to ensure a seamless workday.
RETAIL SALES
06.2011 - 09.2013
- Drove Sales through engagement of customers.
- Document sales by updating customer sales records.
- Shared product knowledge to help the customer make the best decision before purchase.
Education
Bachelors of Business Management -
Athens State University
Athens Associate of General Studies - undefined
Motlow State
01.2013
Skills
- Ability to organize and successfully run a fast-paced business
- I have a quality to understand the needs of customers and provide them with the best service with a personal feel
- Communication
- Sales trends
- Time management
- Relatability
Timeline
Veterinary Receptionist
Fayetteville Animal Hospital
04.2023 - Current
RETAIL SALES
06.2011 - 09.2013
FOOD SERVICE
02.2010 - 02.2019
Associate of General Studies - undefined
Motlow State
Bachelors of Business Management -
Athens State University