Landyn Glass
Jacksonville,FL
Summary
Accomplished Head Hostess with a proven track record at Toscana Little Italy, where I elevated guest service through effective dining room management and exceptional communication. Mentored staff to enhance service quality, streamlined seating for efficiency, and excelled in guest greeting and seating, showcasing strong leadership and salesmanship skills.
Overview
3
3
years of professional experience
Work History
Head Hostess
Toscana Little Italy
05.2024 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
Hostess
Chart House Restaurant
05.2022 - 10.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Pre-Nursing Major - Nursing
Florida State University
Tallahassee, FL04-2027
Skills
- Guest service
- Exceptional communication
- Greeting and seating
- Dining room management
- Service prioritization
- Group reservations management
- Salesmanship
- Bill computation
- Effective customer upselling
- Strong leadership
Accomplishments
- Presidents List, FSU, Summer 2023
- Deans List, FSU, Fall 2023
- Deans List, FSU, Spring 2024
- Behind the Scenes Team Coordinator, Chi Omega, FSU
- Relay For Life Hope Leader
- 3.86 GPA
- Student Nurses Association Member
- Member of Phi Eta Sigma Honors Society
Timeline
Head Hostess
Toscana Little Italy
05.2024 - Current
Hostess
Chart House Restaurant
05.2022 - 10.2022
Pre-Nursing Major - Nursing
Florida State University
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