Lane Franck
New York
Summary
Detail-oriented individual excelling in customer service and guest engagement. Successfully utilizes critical thinking in high-pressure situations, ensuring guest satisfaction. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Host
Au Cheval (Hogsalt)
New York City
11.2025 - Current
- Managed waitlists and organized seating arrangements.
- Greeted and seated guests efficiently, enhancing overall dining experience.
- Coordinated with kitchen staff to streamline service flow, minimizing wait times.
- Anticipated customer needs to deliver exceptional service, fostering guest satisfaction.
- Tracked seated guests and available seating using computer-based reservation software.
Performer
Royal Caribbean International
06.2024 - 10.2025
- Assisting passengers and crew with questions and other needs.
- Participating in safety drills, guest safety briefings, following emergency procedures, and ensuring the general safety of the ship.
- Obtained knowledge of maritime terms and language to effectively communicate with crew members and direct guests.
- Handled high-pressure situations calmly during sold-out events or technical difficulties at the box office, maintaining professionalism while resolving problems quickly.
- Collaborated with team members to ensure seamless execution of shows and events.
Theme Park Cast Member
Cedar Point Amusement Park
05.2022 - 08.2023
- Assisted guests with inquiries, providing exceptional customer service and ensuring a positive experience.
- Collaborated with team members to execute daily operational tasks efficiently and effectively.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Developed strong team dynamics through effective communication and leadership skills, resulting in seamless performances.
- Scheduled practices, notified team members and monitored participation.
Education
Bachelor of Fine Arts - Musical Theatre - Dance
Roosevelt University
Chicago, IL05-2024
Skills
- Customer Service
- Guest Engagement and Satisfaction
- Active Listening
- Patience and empathy
- Critical Thinking
- Problem resolution
- Time management
- Team collaboration
- Leadership and effective communication
Timeline
Host
Au Cheval (Hogsalt)
11.2025 - Current
Performer
Royal Caribbean International
06.2024 - 10.2025
Theme Park Cast Member
Cedar Point Amusement Park
05.2022 - 08.2023
Bachelor of Fine Arts - Musical Theatre - Dance
Roosevelt University