Lane Payton
Coal City,IL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development
Overview
12
12
years of professional experience
Work History
House Cleaner
Self-employeed
Coal City, Illinois
08.2023 - Current
- Completed multiple cleaning assignments daily through effective time management.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Maintained organized cleaning supplies and equipment to ensure readiness for each task.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Communicated with clients to ensure satisfaction with cleaning services provided.
- Developed strong client relationships through reliable, consistent service delivery.
- Engaged positively with clients and guests to enhance overall service experience.
Retail Sales Associate
Gigi
Morris, USA
09.2016 - Current
- Interacted with customers, providing information and top-notch customer service.
- Engaged with customers to provide assistance and promote products, fostering positive shopping experiences.
- Utilized POS systems effectively to process customer orders and transactions.
- Handled cash and credit transactions expertly, giving correct change and processing orders.
- Resolved customer issues promptly by actively listening to concerns and delivering tailored solutions.
- Maintained clean and organized work environment, enhancing customer experience and operational efficiency.
- Handled daily cash revenue to ensure accurate financial reporting and secure bank deposits.
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
Universal Banker
Financial Plus Credit Union
Diamond, IL
02.2022 - 08.2023
- Served as first point of contact for clients, creating positive first impressions through friendly and expert customer service.
- Recommended products and services tailored to customers' needs and goals to enhance satisfaction.
- Coordinated opening and updating of accounts such as checking, savings and CDs.
- Entered account transactions into financial software and reconciled daily data to balance totals.
- Researched and recorded account information using computer systems to ensure accuracy.
- Sorted and filed transaction documentation to ensure compliance and maintain complete records.
Universal Banker
Busey Bank
Braidwood, Illinois
07.2018 - 11.2020
- Coordinated account openings and updates for checking, savings, and CDs to enhance customer experience.
- Smoothly opened, closed and updated accounts and savings plans for customers.
- Cultivated customer relationships by recommending tailored bank services that addressed their financial needs.
- Facilitated customer requests for new bank cards and personal checks to ensure timely access to banking services.
- Used good cash handling skills and attention to detail to maintain balanced cash box.
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy.
- Presented confident and professional demeanor to build customers' trust and increase sales.
- Complied with applicable banking laws and regulations and followed company security and operational procedures.
- Assisted staff in ordering and shipping currency and coin to ensure adequate supply for customer transactions.
Salon Receptionist
Shantels Salon and Day Spa
Morris, USA
03.2014 - 06.2016
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.
- Answered telephone calls to provide information, take messages, and schedule appointments, enhancing customer service.
- Processed cash register transactions accurately, ensuring efficient service and customer satisfaction.
- Counted cash drawers at start of each shift and balanced at end, maintaining financial accuracy and accountability.
Education
High School Diploma -
Coal City High School
Coal City, IL05-2016
Cosmetology License -
Franklin Cosmetology School
Morris, IL05-2016
Skills
- Customer service
- Attention to detail
- Data entry
- Time management
- Calendar management
- Team collaboration
- Effective communication
- Data confidentiality
- Problem solving
- Professional demeanor
Timeline
House Cleaner
Self-employeed
08.2023 - Current
Universal Banker
Financial Plus Credit Union
02.2022 - 08.2023
Universal Banker
Busey Bank
07.2018 - 11.2020
Retail Sales Associate
Gigi
09.2016 - Current
Salon Receptionist
Shantels Salon and Day Spa
03.2014 - 06.2016
High School Diploma -
Coal City High School
Cosmetology License -
Franklin Cosmetology School