Lane Thomas
Lanett,AL
Overview
5
5
years of professional experience
Work History
Shift Leader
Starbucks
La Grange, Georgia
06.2024 - 06.2026
- Supervised and led employees to maintain productivity and customer service levels.
- Resolved customer complaints promptly and professionally.
- Trained new partners on beverage standards and customer service routines.
- Assisted in training new employees on shift operations.
- Monitored cash handling, register accuracy, and shift change procedures.
- Checked inventory levels and restocked supplies for daily store readiness.
- Upheld company standards and compliance requirements for operations.
- Utilized POS systems efficiently for order processing and inventory management.
Customer Service Cashier
Goodwill
La Grange, GA
05.2021 - 12.2022
- Processed cash, card, and mobile payments through point-of-sale system.
- Greeted customers and provided friendly customer service.
- Greeted shoppers at Goodwill retail counter with friendly, helpful service.
- Answered customer questions about donations, pricing, and store policies.
- Resolved customer complaints in a professional manner.
- Maintained clean checkout area and organized thrift store front end.
Education
James Madison High School
Norcross, GASkills
- Inventory management
- Customer service
- Team supervision
- Employee training
- Store operations
- Cash handling
- Problem solving
- Clear communication
- Team leadership
- POS system operation
- Sales support
Timeline
Shift Leader
Starbucks
06.2024 - 06.2026
Customer Service Cashier
Goodwill
05.2021 - 12.2022
James Madison High School