Laneice McCoy
West Columbia,SC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Encouraging associate and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Sales Associate
Goodwill Industries
08.2020 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Retail Sales Associate
Once Upon a Child
03.2015 - 06.2020
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Customer Service Manager
Kroger
02.2012 - 08.2015
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Inbound Customer Service Representative
Telecom
04.2007 - 02.2012
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High Diploma -
Swansea High School
Swansea, SC06.2004
Skills
- Merchandising
- Retail Store Operations
- Policy and Procedure Adherence
- Fraud Detection
- Problem-solving skills
- Retail Management
- Exceptional interpersonal communication
- Training and mentoring
Timeline
Sales Associate
Goodwill Industries
08.2020 - Current
Retail Sales Associate
Once Upon a Child
03.2015 - 06.2020
Customer Service Manager
Kroger
02.2012 - 08.2015
Inbound Customer Service Representative
Telecom
04.2007 - 02.2012
High Diploma -
Swansea High School