LANEISHA COOKE
Amory,MS
Summary
Results-driven Customer Account Specialist with expertise in managing relationships and resolving disputes to enhance service delivery. Proficient in CRM software to improve customer satisfaction and retention. Strong problem-solving and communication skills have fostered client relationships and reduced customer complaints.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Customer Account Specialist
Harbor Financial of Tupelo
08.2023 - Current
- Managed customer account inquiries and resolved issues effectively.
- Coordinated account updates and maintained accurate customer records.
- Processed account changes and ensured compliance with company policies.
- Educated customers on financial products and services provided by the firm.
- Analyzed financial data and generated accurate, insightful reports for management.
Medical Claims Assistant
Elevate Marketing, LLC
11.2022 - 07.2023
- Executed accounting duties for payables, ensuring accurate financial records.
- Verified claims documentation for completeness and accuracy, facilitating timely processing.
- Analyzed claim submissions to pinpoint discrepancies and gather necessary information.
Manager Trainee
Tower Loan
09.2022 - 11.2022
- Managed daily operations and customer service at loan processing center.
- Worked closely with customers to understand needs and resolve diverse issues.
- Coordinated loan documentation and ensured compliance with regulatory standards.
Program Development Specialist
The Minority PUL Alliance
08.2020 - 09.2022
- Promoted economic development initiatives targeting minority communities.
- Sourced and recruited members to assist in planning national event dates.
- Facilitated workshops to promote awareness of minority issues in the community.
- Facilitated workshops raising awareness of minority issues, engaging community members.
- Assisted in grant writing, securing funding for community outreach initiatives.
Customer Service Cashier
Old Navy
Amory, MS
10.2020 - 12.2021
- Processed transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling practices.
- Assisted customers with product inquiries and selections.
Administrative Assistant
Elevate Marketing, LLC
Amory, MS
01.2017 - 05.2017
- Coordinated scheduling for team meetings and client appointments, ensuring optimal time management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to phone inquiries to provide information to clients. and emails to provide information, resulting in effective business correspondence.
Education
Associate of Arts - Business Administration
Itawamba Community College
08.2017 - 05.2020
Diploma -
Amory High School
Skills
- Certified in Loan Closing with Limited lines
- Financial analysis
- Customer education
- Regulatory compliance
Timeline
Customer Account Specialist
Harbor Financial of Tupelo
08.2023 - Current
Medical Claims Assistant
Elevate Marketing, LLC
11.2022 - 07.2023
Manager Trainee
Tower Loan
09.2022 - 11.2022
Customer Service Cashier
Old Navy
10.2020 - 12.2021
Program Development Specialist
The Minority PUL Alliance
08.2020 - 09.2022
Associate of Arts - Business Administration
Itawamba Community College
08.2017 - 05.2020
Administrative Assistant
Elevate Marketing, LLC
01.2017 - 05.2017
Diploma -
Amory High School