Rosemary Wolf

Managed 150+ calls per day.

• Evaluated customers' potential needs to make appropriate recommendations.
• Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
• Trained clients on product features and updates to secure buy-in.
• Leveraged knowledge of company services, familiarity with industry competitors and persuasive communication style to prevent customers from ending or downgrading services.
• Utilized professional telephone skills and extensive knowledge of Cable and internet industry to persuade customers to take advantage of company offerings.
• Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
• Mastered and constantly improved sales prospecting, follow-up and upsell processes.
• Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.