Dorian Perez
Arlington, TX,TX
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Account Specialist
US Cold Storage
02.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Customer Service Representative
ECU Worldwide
07.2023 - 01.2024
- Resolved customer inquiries efficiently, ensuring high satisfaction.
Customer Account Specialist
United States Cold Storage
10.2017 - 07.2023
- Stared in this location as Housekeeping a little more then one year. Appointment clerk for 2 years.
- CSR for around 2years.
- Assisted customers with questions and concerns within assigned accounts.
- Maximized customer case support capability through proper planning and scheduling techniques.
- Answered customer questions regarding problems with accounts.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Developed strong customer relationships and loyalty through effective communication.
- Responded to telephone inquiries and complaints following standard operating procedures.
Education
Certification -
Escuela Superior De Comercio Internacional
Guadalajara, Jalisco09.2008
Skills
- Customer Experience
- Team Goals
- Office Operations
Certification
Tecnico Aduanal
LANGUAGES
English - Conversational
Spanish - Native
Timeline
Customer Account Specialist
US Cold Storage
02.2024 - Current
Customer Service Representative
ECU Worldwide
07.2023 - 01.2024
Customer Account Specialist
United States Cold Storage
10.2017 - 07.2023
Certification -
Escuela Superior De Comercio Internacional
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