Summary
Overview
Work History
Education
Skills
Accomplishments
singing, songwriting, creative writing, horseback riding
Languages
Timeline
Waitress

Lanemie Olwagen

Pretoria North ,Gauteng

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking any position. Offering excellent communication and good judgment.

Overview

3
3
years of professional experience

Work History

Waitress

Thulani Wedding Venue & Leisure Resort
02.2022 - 04.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.

Worker

Roomys Sprokie
07.2020 - 03.2022
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Restocked items on shelves and bins to keep inventory available.
  • Performed general housekeeping and cleaning tasks.
  • Offered exceptional customer service to all guests.
  • Adhered to company policies, safety procedures and performance standards.

Performing Waitress

LeSi Restaurant
10.2019 - 04.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.

Education

High School Diploma -

Hoërskool Pretoria-Noord
Pretoria North
12.2021

Skills

  • Dining Customer Service
  • Sales Expertise
  • Table Setting Arrangements
  • Table Bussing
  • Food Preparation and Safety
  • Stocking and Replenishing
  • Seating Assignment Preparation
  • Ordering Procedures
  • Dietary Restrictions
  • Cash Handling
  • Accurate Money Handling
  • Complaint Resolution
  • Workflow Coordination
  • Age Verification
  • Upselling Techniques
  • Sales and Marketing
  • Side Work
  • Complex Problem-Solving
  • Performance Improvement
  • Courteous Phone Demeanor
  • Cool Under Pressure

Accomplishments

  • Documented and resolved conflict caused by unknown charges on a customer's bill which led to an extensive explanation of the restaurant's service fee, that adds an extra 15% to the bill as a tip for the server. Customer calmed down tremendously and retracted complaint.
  • Supervised team of 4 staff members.

singing, songwriting, creative writing, horseback riding

I am passionate about music. I have been singing since the age of 9 and have received vocal coaching for the same period of time. At this very moment, I have 5 songs which I have recorded and released, 2 of which are regularly played on Sabie Stereo in South Africa. Both have held the #1 spot on their Top 20 charts. Creative Writing is another passion of mine, I never run out of stories to tell. I have won 2 silver and 1 gold award(s) in the International Afrikaans Expo in grades 9, 10 and 11. I am also a lover of horseback riding, I took lessons for 3 years and achieved Expert riding level.

Languages

Afrikaans
Native or Bilingual
English
Native or Bilingual

Timeline

Waitress

Thulani Wedding Venue & Leisure Resort
02.2022 - 04.2022

Worker

Roomys Sprokie
07.2020 - 03.2022

Performing Waitress

LeSi Restaurant
10.2019 - 04.2021

High School Diploma -

Hoërskool Pretoria-Noord
Lanemie Olwagen