LANENE CONTEE
Cracker Barrel Headquarters
Greensboro,NC
1
Certification
16
years of professional experience
Service-driven professional with experience in client intake, documentation review, case-file preparation, employee relations, regulatory compliance, and problem resolution. Skilled at gathering sensitive information, maintaining accurate records, explaining procedures, and guiding individuals through administrative processes. Known for discretion, attention to detail, clear communication, and a people-first approach. Seeking to bring these strengths to veteran services, benefits support, disability claims assistance, client advocacy.
Work History
Manager
1 Year 7 Months- Directed daily operations for a high-volume environment generating approximately $150,000 in weekly sales while managing a staff of 150.
- Resolved workplace concerns, ensuring fairness and adherence to organizational policies.
- Verified timesheets across departments, investigating discrepancies and correcting payment errors to maintain payroll accuracy.
- Investigated and resolved workplace concerns with fairness, discretion, and adherence to organizational policies.
- Reviewed and verified timesheets across departments; investigated discrepancies and corrected payment errors.
- Coordinated offer-acceptance communications, background checks, and setup of hardware, software, and badges for new employees.
- Responded to payroll inquiries and distributed direct-deposit statements or physical checks.
- Conducted client intake and gathered event requirements, dietary restrictions, and other details used to develop customized plans and estimates.
Employee Training Coordinator
11 Years 6 Months- Facilitated new-hire orientations and presentations covering company policies and procedures.
- Coordinated specialized department training, enhancing employee skills through structured learning processes.
- Trained and supervised staff while promoting accountability, teamwork, and professional growth.
- Partnered with leadership to improve employee engagement and retention.
- Partnered with leadership to develop strategies that increased employee engagement and retention.
- Supported employee development by providing coaching, mentoring, and conducting performance reviews.
Deputy
1 Year 1 Month- Conducted client intake and gathered essential information to initiate new matters.
- Reviewed estate inventories, wills, trusts, and related documents for accuracy and completeness.
- Created organized case files for new matters by compiling relevant client information.
- Created case files for new matters by gathering and organizing relevant client information.
- Responded to phone calls and emails, delivering accurate information on court procedures.
- Handled sensitive legal and client information with professionalism, organization, and attention to detail.
Education
Bachelor of Science (B.S.) - Business Management
Associate - Business Administration
Skills
Client intake & interviewing
Client advocacy
Communication & follow-up
Training & coaching
Benefits coordination
Case documentation
Regulatory compliance
Confidential information
Payroll coordination
Employee records management
Certification
Serv Safe Certified
Timeline
Manager
Cracker Barrel Headquarters
10.2023 - 05.2025Read More
Employee Training Coordinator
Cracker Barrel Headquarters
10.2012 - 04.2024Read More
Deputy
Register of Wills
03.2009 - 04.2010Read More
College of Southern Maryland
Associate from Business Administration
Read More
University of Maryland University College
Bachelor of Science (B.S.) from Business Management
Read More
CAREER TARGET
- Veteran Services Coordinator
- Benefits Specialist
- Disability Claims Support
- Veteran Advocate
- Benefits Navigator
- Client/Case Support