Lanese Shea
Klamath Falls,OR
Summary
Driven legal assistant with proven knowledge with Dougherty Law Offices in legal research and document preparation. Skilled in client communication and confidentiality, I effectively managed schedules and enhanced attorney-client interactions. Recognized for streamlining processes, I consistently improved case management efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Legal Assistant
Dougherty Law Offices
05.2022 - Current
- Conducted legal research to support case preparation and documentation.
- Drafted and reviewed legal documents, ensuring accuracy and compliance with regulations.
- Coordinated client communications, managing schedules and appointments effectively.
- Assisted attorneys in trial preparation by organizing case files and exhibits.
- Maintained case management systems, tracking deadlines and important dates.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Legal Assistant
Bettles Law
09.2020 - 05.2022
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, and offering assistance.
Customer Service Representative
E3Live
04.2018 - 09.2020
- Resolved customer inquiries through effective communication and product knowledge.
- Streamlined order processing, enhancing response times and customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Implemented feedback mechanisms to gather insights for continuous service improvement.
Education
No Degree - Cosmetology
02-2013
High School Diploma -
06-2009
Skills
- Fast learner
- Scheduling/Planning
- Microsoft word
- File organization
- Calendar management
- Document preparation
- Client service and support
- Confidentiality
- Client communication
- Appointment scheduling
Timeline
Legal Assistant - Dougherty Law Offices
05.2022 - Current
Legal Assistant - Bettles Law
09.2020 - 05.2022
Customer Service Representative - E3Live
04.2018 - 09.2020
College of Cosmetology - No Degree, Cosmetology
Mazama High School - High School Diploma,