Lanetta Jaggars

• Collected and verified patient information during registration process to ensure accuracy and compliance.
• Assisted in managing electronic health record system, facilitating efficient data entry and retrieval.
• Coordinated with clinical staff to streamline patient flow and improve overall operational efficiency.
• Responded promptly to patient inquiries, providing clear information regarding registration procedures and policies.
• Maintained confidentiality of sensitive patient data in accordance with HIPAA regulations and organizational policies.
• Supported training of new staff on registration protocols and use of electronic systems for onboarding purposes.
• Adapted quickly to changes in registration processes, demonstrating flexibility in a fast-paced healthcare environment.
• Improved patient care by effectively communicating with medical professionals regarding patient information.
• Increased accuracy of billing statements by diligently collecting and inputting copayments, deductibles, and other relevant fees.
• Ensured seamless communication between patients and medical personnel through expert handling of telephone inquiries and routing calls as necessary.
• Promoted patient safety by verifying demographic information, allergies, and medication history during initial registration process.
• Assisted in reducing wait times by swiftly processing insurance information and verifying coverage.
• Supported effective care coordination by updating electronic health records with essential documentation.
• Contributed to positive teamwork dynamics through strong interpersonal skills, active collaboration, and effective problem-solving abilities when faced with challenges or conflicts among colleagues or patients.
• Expedited admission process for critical cases by promptly obtaining necessary authorizations from insurance providers.
• Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
• Cultivated a welcoming environment for patients through empathetic listening, clear communication, and professional demeanor during stressful situations.
• Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
• Registered and verified patient records before triage with most up-to-date information.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Assisted with medical coding and billing tasks.

• Managed patient admissions and discharges, ensuring accurate information flow within ER.
• Coordinated communication between medical staff and patients, improving service efficiency.
• Scheduled and organized appointments for follow-up care, enhancing patient experience.
• Maintained electronic health records with high attention to detail, ensuring compliance with hospital standards.
• Educated patients and families on hospital policies and procedures.
• Processed paperwork related to admissions and discharges of patients from the ER unit.
• Served as liaison between family members and staff members in the ER unit.
• Communicated with patients with compassion while keeping medical information private.
• Provided administrative support to the nursing staff in a busy ER unite
• Managed caseloads by tracking patients information for up to 40 patients at a time.
• Answered multi-lined phones, responded professionally to over 50-80 incoming calls per hour, and directed calls appropriately.

• Provided compassionate support for daily living activities, ensuring comfort and dignity.
• Assisted clients with personal hygiene routines, promoting health and well-being.
• Developed individualized care plans tailored to client needs and preferences.
• Coordinated medication schedules, enhancing adherence to prescribed treatments.
• Managed bills, avoided unnecessary expenses and saved money through close financial management of household accounts
• Overseen operations of all household systems, including insurance/guardianship/medical and social security paperwork.
• Handled household chores to assist patients and families with cooking, cleaning and laundry.
• Accompanied clients to appointments and arranged transportation.
• Helped children develop social skills through positive reinforcement of behavior.

Moved states so had to drop

• [Number] GPA 4.0