Lanette Watson
Olive Garden
Bakersfield,CA
11
years of professional experience
Dynamic server with a strong work ethic and exceptional customer service experience at Olive Garden. Recognized for cultivating guest relationships and enhancing satisfaction through personalized service. Proficient in cash handling and safe food practices, consistently contributing to a collaborative environment that boosts team productivity and guest loyalty.
Work History
Server
10 Years 8 Months- Greeted guests promptly and delivered attentive, friendly table service
- Answered menu questions and suggested appetizers, entrées, and beverages
- Coordinated with kitchen staff to ensure timely meal delivery
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Education
GED
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Safe food handling
Hospitality service expertise
Timeline
Server
Olive Garden
02.2016 - CurrentRead More
Rancho Cotate HS
GED
Read More