Laney Crespo
San Marcos,TX
Summary
College freshman with a strong dedication towards academic responsibilities. Passionate about teaching and learning. Seeking scholarship funds to continue pursuing a degree in secondary education at Texas State University.
Overview
6
6
years of professional experience
Work History
Courier
Uber Eats
07.2023 - 12.2023
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
Barista, Barista Trainer
Starbucks
09.2021 - 07.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Volunteer
Meals on Wheels
Houston, TX
11.2018 - 06.2019
- Delivered pre-prepared meals to the elderly who were incapable to provide food for themselves.
Volunteer
Rise Against Hunger
Houston, TX
02.2019 - 03.2019
- Helped package meals that would be sent to families across the world who could not provide food for themselves.
Voluteer
Hurricane Harvey Shelter
Houston, TX
08.2017 - 08.2017
- Provided shelter and essential needs for those who had been displaced because of the hurricane.
- Volunteered at local church.
Volunteer
Miracle League
Houston, TX
2016 - 2018
- Helped kids with disabilities play baseball on a little league team
Education
Bachelor of Science - Education
Texas State University
San Marcos, TX12.2028
Skills
- Attention to Detail
- Business Processes and Procedures
- Working Independently
- Heavy Lifting
- Problem-Solving
- Customer Service
- Performance Improvement
- Time Management
- Team Development
- Active Learning
- Reading Comprehension
- Punctual and Reliable
Timeline
Courier
Uber Eats
07.2023 - 12.2023
Barista, Barista Trainer
Starbucks
09.2021 - 07.2023
Volunteer
Rise Against Hunger
02.2019 - 03.2019
Volunteer
Meals on Wheels
11.2018 - 06.2019
Voluteer
Hurricane Harvey Shelter
08.2017 - 08.2017
Volunteer
Miracle League
2016 - 2018
Bachelor of Science - Education
Texas State University