Laney Folk
Wapakoneta
Summary
Detail-oriented professional with strong multitasking abilities, delivering exceptional customer service across diverse environments. Known for effective communication and collaboration, ensuring positive client experiences and operational efficiency. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Office Assistant
Joint Township District Memorial Hospital
Saint Marys
06.2025 - Current
- Coordinated patient scheduling and appointments across multiple departments.
- Ensured accuracy of medical records through diligent maintenance efforts.
- Addressed patient inquiries and concerns with effective communication.
- Managed office supplies and maintained inventory to support efficient operations.
- Collaborated with healthcare professionals to enhance office processes.
Server
Cheesecake Factory Inc
Columbus
09.2022 - 05.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new servers on menu items and service standards.
Bartender
Colonial Golfers Club
Lima
05.2021 - 08.2024
- Managed bar inventory, ensuring stock levels met customer demand.
- Provided exceptional customer service, building rapport with patrons.
- Maintained cleanliness and organization of the bar area at all times.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Staff Member
Maxs' Dairy Bar
Wapakoneta
02.2020 - 08.2022
- Ensured cleanliness and organization of store environment to enhance customer experience.
- Processed customer transactions efficiently while operating cash register.
- Collaborated with team members to optimize store operations and workflow.
- Addressed customer queries and complaints to maintain satisfaction levels.
Staff Member
Whitts
Columbus
02.2022 - 05.2022
- Assisted customers with inquiries and provided product information.
- Operated cash register and processed customer transactions efficiently.
- Delivered excellent customer service to enhance shopping experience.
Staff Member
McDonald's
Wapakoneta
05.2018 - 02.2020
- Operated cash register, ensuring efficient processing of customer transactions.
- Collaborated with team members to ensure seamless store operations.
- Welcomed incoming customers, delivering exceptional support and service.
- Handled payments, issued receipts, and managed change accurately.
Education
Bachelor of Science - Health And Rehabilitation Sciences
The Ohio State University
Columbus, Ohio, OH05-2025
Skills
- Effective communication
- Customer service and support
- Team collaboration
- Multitasking skills
- Professional demeanor
- Outgoing personality
- Complex problem-solving
References
References available upon request.
Timeline
Office Assistant
Joint Township District Memorial Hospital
06.2025 - Current
Server
Cheesecake Factory Inc
09.2022 - 05.2025
Staff Member
Whitts
02.2022 - 05.2022
Bartender
Colonial Golfers Club
05.2021 - 08.2024
Staff Member
Maxs' Dairy Bar
02.2020 - 08.2022
Staff Member
McDonald's
05.2018 - 02.2020
Bachelor of Science - Health And Rehabilitation Sciences
The Ohio State University