Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laney Halagan

Brownsville

Summary

Results-driven professional with strong organizational and office management skills. Experienced in relationship building and optimizing scheduling processes to ensure smooth operations and exceptional customer experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Office Manager

Olmito Family Dentistry
01.2025 - Current
  • Managed daily office operations, ensuring smooth workflow and effective communication among staff.
  • Coordinated patient scheduling, optimizing appointment availability and minimizing wait times..
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Developed office procedures to enhance efficiency in patient intake and record management.

Front Desk Agent

La Copa Inn
01.2024 - 05.2024
  • Greeted and assisted guests during check-in and check-out processes, ensuring smooth experiences.
  • Managed reservation system, updating guest information accurately and efficiently.
  • Addressed guest inquiries and resolved issues promptly to enhance customer satisfaction.
  • Coordinated with housekeeping and maintenance teams to ensure timely room readiness.

Front Desk Agent

Isla Grand Beach Resort
01.2023 - 01.2024
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Provided local area information to guests, enhancing their stay experience through personalized recommendations.

Education

Registered Dental Assistant - Dental Assisting

Dental Assistant Training School RGV
Harlingen, TX
08-2024

High School Diploma -

Los Fresnos Highschool
Los Fresnos, TX
05-2021

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Scheduling and calendar management
  • Relationship building

Certification

  • BLS Training - August 2024 - August 2026

Timeline

Office Manager

Olmito Family Dentistry
01.2025 - Current

Front Desk Agent

La Copa Inn
01.2024 - 05.2024

Front Desk Agent

Isla Grand Beach Resort
01.2023 - 01.2024

Registered Dental Assistant - Dental Assisting

Dental Assistant Training School RGV

High School Diploma -

Los Fresnos Highschool
Laney Halagan