Laney Temple
Muncie,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Certified Server Trainer
Bob Evan's
06.2023 - 11.2023
- Instructed servers on proper techniques for taking orders, serving food and providing customer service
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
Server
Harry's Old Kettle Saloon
08.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Customer Service Representative
Auto Laundry
12.2020 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Southwood Jr-Sr High School
Wabash, IN05.2020
Skills
- Interpersonal Skills
- New Hire Training
- Employee Coaching
- Computer Efficiency
- Punctual and Dependable
- Problem-Solving
Timeline
Certified Server Trainer
Bob Evan's
06.2023 - 11.2023
Server
Harry's Old Kettle Saloon
08.2022 - 04.2023
Customer Service Representative
Auto Laundry
12.2020 - 08.2022
High School Diploma -
Southwood Jr-Sr High School
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