Shannon Crosgrove
Omaha,NE
Summary
Entry level Leasing agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Certified Server Trainer
YardHouse Darden Restaurants
07.2022 - 02.2024
- Mitigated conflict resolution situations effectively through active listening skills, empathetic responses, and constructive problem-solving strategies taught during trainings.
- Enhanced server efficiency by conducting comprehensive training sessions on menu knowledge and customer service techniques.
- Initiated guidelines for standard operation of serving.
- Improved overall staff performance by providing consistent feedback, evaluations, and follow-up coaching.
- Memorized over 150 menu items and ingredients to recommend items based on customer preference
- Improved sales percentage by ten percent by providing accurate product information and answering questions based on different promotions offered.
Prestige Beauty Advisor
Ulta Cosmetics
04.2021 - 07.2022
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Followed up with customers to increase satisfaction with purchases and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Provided exceptional client follow-up, maintaining open lines of communication to ensure satisfaction and foster long-term relationships.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Manager
Jersey Mike's Subs
03.2020 - 08.2021
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Teacher
Panyathip International School
01.2019 - 06.2019
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Education
Associate of Arts - Transfer To Nursing
Anne Arundel Community College
Arnold, MD04.2024
High School Diploma -
Fort Meade High School
06.2017
Skills
- Daily specials memorization
- Public Speaking
- Employee Mentoring
- Leadership Development
- Appointment Scheduling
- Advanced Communication
- Business Needs Analysis
- Product and Service Sales
- Interpersonal skills
- Efficient in microsoft office applications
- Time management
- Sales proficiency
Certification
Timeline
Certified Server Trainer
YardHouse Darden Restaurants
07.2022 - 02.2024
Prestige Beauty Advisor
Ulta Cosmetics
04.2021 - 07.2022
Manager
Jersey Mike's Subs
03.2020 - 08.2021
Teacher
Panyathip International School
01.2019 - 06.2019
Associate of Arts - Transfer To Nursing
Anne Arundel Community College
High School Diploma -
Fort Meade High School
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