LASHAY White
Chesapeake,VA
Summary
Experienced Office Service Coordinator and Certified Server Trainer with 10 years in the restaurant industry and 10 years in business-to-business account services, customer service, and financial services in the telecommunications industry. Seeking a full-time position that offers professional challenges to utilize strong interpersonal skills, excellent time management, and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Certified Server Trainer
Olive Garden/ Darden Restaurants
11.2018 - Current
- Learned new menu items and company policies to properly train waitstaff
- Evaluated work of waitstaff to provide ongoing training on server duties
- Monitored food quality and presentation standards to maximize guest satisfaction with food and service
- Presented excellent customer service by accurately fulfilling orders
- Assessed server performance, identifying opportunities for improvement and providing feedback to ensure maximum efficiency
- Served as positive role model and mentor for restaurant waitstaff
- Increased server efficiency by fulfilling additional responsibilities and training new servers.
Office Services Assistant
Inventory Locator Service
09.2007 - 09.2011
- Supported staff by performing data entry and completing administrative duties
- Managed office supply requisitions and inventory to support availability
- Prepared purchase orders
- Assisted with the preparation of presentations
- Coordinated office operations and procedures to facilitate workflow and efficiency
- Updated employee and department directories to properly refer visitors or callers
- Mobilized office operations by sorting deliveries and organizing supplies
- Participated in team meetings, providing input and suggestions on organizational practices
- Leveraged financial software to assist with accounting tasks
- Monitored operation of office equipment and troubleshot technical issues.
Certified Server Trainer
Darden Restaurants-Long Horn
02.2024 - Current
- Set and enforce performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Encourage servers to memorize menu ingredients and provide information on preparation methods.
- Provide continuous evaluation and feedback to server employees.
- Educate servers on responsible service protocols.
- Train new team members on restaurant procedures, menu items, and performance strategies.
- Monitor new server performance and offer continuous support throughout training period.
- Assist in new server onboarding and orientation to cultivate seamless transitions.
- Demonstrate strong knowledge of food and beverage service standards and lead by example to instill in new servers.
- Educate servers on proper techniques for taking orders, serving food and providing exceptional customer service.
- Establish and maintain positive relationships with trainees to drive successful learning outcomes.
Education
12.1999
Skills
- Motivational Leadership
- Training and Development
- Quality Control
- Strong Analytical Skills
- Top Notch Customer Service Skills
- Superb Written and Verbal Communication Skills
Timeline
Certified Server Trainer - Darden Restaurants-Long Horn
02.2024 - Current
Certified Server Trainer - Olive Garden/ Darden Restaurants
11.2018 - Current
Office Services Assistant - Inventory Locator Service
09.2007 - 09.2011
Middle Tennessee State University - ,
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