Lani Nakajo
ALO
Honolulu,HI
22
years of professional experience
Accomplished leader with expertise in training, coaching, and sales. Demonstrated success in enhancing operational workflows and customer satisfaction. Ready to contribute to team development and drive sales growth through effective leadership.
Work History
General Manager
3 Years- Developed and implemented strategic initiatives to enhance operational efficiency.
- Oversaw daily operations, ensuring alignment with company goals and standards.
- Analyzed performance metrics to identify trends and drive informed decision-making.
- Mentored and trained staff, fostering a culture of continuous improvement and teamwork.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Spearheaded customer engagement strategies, enhancing brand loyalty and satisfaction levels.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Store Manager
13 Years 9 Months- Led team of associates to achieve sales goals through effective coaching and performance management.
- Analyzed sales reports to identify trends, adjusting strategies to maximize profitability and customer satisfaction.
- Developed and implemented visual merchandising strategies to enhance customer engagement and drive store traffic.
- Managed inventory levels, ensuring optimal stock availability while minimizing shrinkage.
- Established training programs for new hires, fostering a culture of excellence and accountability among staff.
- Oversaw daily operations, optimizing workflows to improve efficiency and service quality in-store.
- Cultivated relationships with customers, addressing concerns promptly to enhance loyalty and repeat business.
Classified Inside Sales
1 Year- Self-motivated, with a strong sense of personal responsibility.
- Took initiative to build the classified sales section by cold calling new businesses and creating new ads for them across multiple channels
- Created partnerships with Art department to create attractive ads for new clients.
Education
High School Diploma
Skills
Operations management
Sales expertise
Customer relationship management
Collaborative team member
Leadership effectiveness
Training and coaching
Team management
Employee development
Succession planning
Leadership and team building
Effective leader
Team leadership
Problem resolution
Sales management
Inventory control
Loss prevention
Timeline
General Manager
ALO
08.2023 - 08.2026Read More
Store Manager
Victoria's Secret
10.2009 - 07.2023Read More
Classified Inside Sales
Honolulu Star-Bulletin
08.2004 - 08.2005Read More
Kaiser High School
High School Diploma
Read More