Summary
Overview
Work History
Education
Skills
Timeline
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Lani Walding

Boynton Beach,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Licensed Insurance Agent

United Health Options
02.2024 - 06.2024
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

Server

First Watch
06.2022 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Bartender

Twin Peaks Cypress Creek
07.2021 - 06.2022
  • Gained a vast knowledge of beer, wine, and spirits resulting in building rapport with guests as well as best recommending drinks based on guest preferences
  • Greeted guests within 1 minute, offered tastings of beers and wines, and delivered drinks quickly and with a smile
  • Kept the bar clean and well-stocked throughout working shifts, alerting the bar-back of anything needing to be re-stocked before it runs out
  • Assisted in training new bartenders and servers
  • Awarded Bartender of the Quarter.

Assistant Retail Manager

Goodlife Deerfield
12.2020 - 07.2021
  • Managed scheduling for store shifts to accomplish proper staffing at all times
  • Trained and managed associates in customer service, sales techniques, and general knowledge of merchandise to best serve our customers
  • Developed innovative and creative ways to display merchandise and drive point-of-sale purchases
  • Regularly ordered inventory and communicated with vendors to keep store stocked at all times
  • Regularly took pictures and videos to promote and market the store on the business instagram page.

Private Nanny

LANI WALDING
08.2020 - 01.2021
  • Organized different types of activities to enhance physical and intellectual development
  • Assisted children with homework assignments and projects across different subjects
  • Taught children everyday skills including tying shoes, dressing, potty training, and basic math and language skills.

Server

Cafe at Platina
10.2018 - 08.2020
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Worked with point-of-sale system to accurately place orders and manage bills
  • Cultivated warm relationships with regular customers.

Education

Bachelor of Science -

Florida International University
Miami, FL
06.2026

Atlantic High School
Delray Beach, FL
05.2018

Skills

  • Exceptional customer service
  • Safe Food Handling
  • Suggestive Selling
  • Reliable and Responsible
  • High Energy and Stamina
  • Conflict and Complaint Resolution

Timeline

Licensed Insurance Agent

United Health Options
02.2024 - 06.2024

Server

First Watch
06.2022 - 03.2024

Bartender

Twin Peaks Cypress Creek
07.2021 - 06.2022

Assistant Retail Manager

Goodlife Deerfield
12.2020 - 07.2021

Private Nanny

LANI WALDING
08.2020 - 01.2021

Server

Cafe at Platina
10.2018 - 08.2020

Bachelor of Science -

Florida International University

Atlantic High School
Lani Walding