Lania Ray
245 Windermere Way ,GA
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Hooters Inc. through exceptional service and crafting high-quality cocktails. Skilled in cash handling and guest engagement, I excel in fast-paced environments, evidenced by a significant increase in sales. Committed to maintaining cleanliness and safety, my dedication to performance improvement sets me apart.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Sugar Factory
Atlanta, GA
11.2024 - 12.2024
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Cirque’s Bar and Grill
Atlanta, GA
10.2020 - 12.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
Hooters Inc.
New York, NY
08.2019 - 12.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Master Cosmetologist -
Paul Mitchell The School
Atlanta, GAHigh School Diploma -
Perry Career Academy
Jonesboro, GA05.2016
Skills
- Dedicated Work Ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
- Ensuring Cleanliness Compliance
- Safe food handling
- Menu memorization
- Service prioritization
- Team collaboration
- Sales expertise
- Order accuracy
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
Certification
- First Aid Certification - American Red Cross.
- Customer Service Specialist (CSS) - National Retail Federation.
Languages
Spanish
Full Professional
Timeline
Server
Sugar Factory
11.2024 - 12.2024
Server
Cirque’s Bar and Grill
10.2020 - 12.2024
Bartender
Hooters Inc.
08.2019 - 12.2020
Master Cosmetologist -
Paul Mitchell The School
High School Diploma -
Perry Career Academy