Lanie Branham
Camby,IN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Outfitter
Fleet Feet
09.2024 - Current
- Processed customer transactions efficiently, handling cash and credit card payments accurately and securely.
- Mentored newer team members on best practices for customer service, product knowledge, and store operations, contributing to a unified and successful store environment.
- Handled incoming shipments of merchandise by unpacking boxes, verifying contents against invoices, and organizing items on the sales floor or in storage areas as necessary.
- Provided exceptional customer service during high-volume periods such as holidays or sales events while maintaining a calm demeanor under pressure.
- Boosted sales by effectively merchandising products and creating visually appealing displays.
- Assisted customers with product selection, offering expert advice on sizing, fit, and style options.
- Collaborated with fellow team members to achieve monthly sales targets and performance goals.
Barista
HMS Host International
07.2022 - 10.2024
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Described menu items to customers and suggested products based on stated preferences.
- Restocked product displays based on demand and projected sales.
Produce Associate
Walmart
03.2022 - 07.2022
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Restocked produce and removed expired or damaged merchandise.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Operated balers, power jacks and slicing machines.
Sales Associate
TJX Companies
08.2021 - 02.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
High School Diploma -
Brownsburg High School
Brownsburg, IN06.2022
Skills
- Safe Food Handling Practices
- Espresso Machine Operation
- Coffee Expertise
- Product Displays
- Credit Card Transactions
- Cleaning and Sanitizing
- Equipment and Store Cleaning
- Payment Processing
- Front of House Operations
- Cash Handling
- Customer Service
- Detail-Oriented
- Relationship Building
- Product Upselling and Cross Selling
- Hospitality and Professionalism
- Active Listener
- Solid Problem Solver
Timeline
Outfitter
Fleet Feet
09.2024 - Current
Barista
HMS Host International
07.2022 - 10.2024
Produce Associate
Walmart
03.2022 - 07.2022
Sales Associate
TJX Companies
08.2021 - 02.2022
High School Diploma -
Brownsburg High School
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