Lanie Wood
Cheney,KS
Summary
Experienced in retail management with a strong foundation in driving sales, optimizing operations, and enhancing member experiences. Demonstrated leadership skills through effective team collaboration, consistently meeting goals, and fostering open communication. Adaptable to evolving retail environments and motivated to continue learning and growing as a leading professional in the industry.
Overview
6
6
years of professional experience
Work History
Retail Manager
Meritrust Credit Union - West Maple
06.2022 - Current
- Oversees daily branch operations.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and escalated member situations.
- Demonstrates excellent people skills during interactions with employees and members.
- Oversaw employee performances, corrected problems, and increased efficiency to maintain productive.
- Led a team of Member Consultants to achieve sales goals and deliver outstanding member experiences.
- Fostered a supportive work environment through coaching sessions and open communication channels for staff feedback.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Contributes to company-wide initiatives by participating in Retail Manager meetings, sharing best practices, and collaborating on strategy development.
Assistant Retail Manager
Meritrust Credit Union - Tyler & Lakeside
11.2020 - 06.2022
- Communicated regularly with Retail Manager and Market Manager concerning all aspects of branch goals, member feedback, and the team's performance
- Maintained focus on promoting and driving sales goals for our branch and retail as a whole
- Addressed and resolved member inquiries and complaints and engaged with members to ensure satisfaction
- Coached and managed performance of member consultants
- Developed and maintained effective working relationships with team members, management, and members
Member Consultant
Meritrust Credit Union
10.2018 - 11.2020
- Engaged with members and built connections to drive long-term relationships
- Maintained good working relationship with co-workers and management
- Assisted members with anything regarding their finances; account maintenance, teller needs, referring proper products
- Uncovering member's needs for proper products and services
Education
Bachelor of Arts - General Studies with an emphasis in Communications
Fort Hays State University
Hays, KS05.2018
Skills
- Relationship Building
- Leadership
- Strong Verbal Communication
- Organization
- Problem-Solving
- Goal-Oriented
- Motivating
- Time Management
Timeline
Retail Manager
Meritrust Credit Union - West Maple
06.2022 - Current
Assistant Retail Manager
Meritrust Credit Union - Tyler & Lakeside
11.2020 - 06.2022
Member Consultant
Meritrust Credit Union
10.2018 - 11.2020
Bachelor of Arts - General Studies with an emphasis in Communications
Fort Hays State University
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