Tyler Huber
Wichita,KS
Summary
Dynamic Training Specialist with a proven track record at Meritrust Credit Union, enhancing employee development and onboarding programs. Leveraged performance assessment and soft skills training to elevate team capabilities and foster a culture of continuous improvement. Expert in coaching and mentoring, significantly improving training methodologies and member service experiences.
Overview
4
4
years of professional experience
Work History
Training Specialist
Meritrust Credit Union
02.2024 - Current
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
Senior Flex Member Consultant
Meritrust Credit Union
12.2022 - 02.2024
- Developed strong relationships with members, fostering loyalty and trust.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to ensure best practices were followed.
- Collaborated with team members to achieve shared goals and improve overall performance.
Member Service Representative
Quantum Credit Union
01.2021 - 02.2022
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Education
Business Management - Business
Wichita State University
Wichita, KSSkills
- Performance assessment
- Onboarding programs
- Employee development
- Soft skills training
Timeline
Training Specialist
Meritrust Credit Union
02.2024 - Current
Senior Flex Member Consultant
Meritrust Credit Union
12.2022 - 02.2024
Member Service Representative
Quantum Credit Union
01.2021 - 02.2022
Business Management - Business
Wichita State University
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