Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laniece Stevens

Dallas,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

MB Operations Sr Specialist III

JP
12.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Processing Assumption loans involves one borrower taking over, or assuming, another borrower's existing home loan. Weather they are deceased or just releasing their liability of the property to a new or existing buyer. Updating Black Knight Lending Portal (MSP) system accordingly to the Change of Ownership and other required documentations.
  • Maintained positive working relationship with fellow staff and management.
  • Input proper loan information into the system for processing. Ensure loans files are audited and shipped correctly with accuracy.

Operations Specialist

JPMorgan Chase
10.2005 - Current
  • Maintained strict confidentiality of sensitive client information in accordance with company guidelines and applicable regulations throughout all stages for the loan process.
  • Contributed to team goals by consistently surpassing individual performance targets related to loan processing volume, accuracy, and timeliness.
  • Provided training and mentoring to new team members, helping them quickly acclimate to their roles and contribute effectively within the loan operations department.
  • Processing Modification(Government Loans) Fannie Mae and Freddie Mac. Making sure the modification process is done correctly and accurately according to the customer's signed modification agreement. The FNMA loans are processed in their system through SMDU. The FHLMC loans are processed in their system using Work Out Prospector.
  • Maintained positive working relationship with fellow staff and management.
  • Continue to work and maintain accurate and consistent functions throughout the daily routine to make sure the client needs are met.
  • Motivated and trained employees to maximize team productivity.

Education

Associate of Arts - Business Management

Cedar Valley College
Lancaster, TX
06.1990

High School Diploma -

Franklin D Roosevelt High School
Dallas, TX
05.1988

Skills

  • Quality Assurance
  • Proficient in Excel, Power Point, Black Knight Lending Portal
  • Training
  • Leadership
  • Communication
  • Flexibility
  • Teamwork

Timeline

MB Operations Sr Specialist III

JP
12.2023 - Current

Operations Specialist

JPMorgan Chase
10.2005 - Current

Associate of Arts - Business Management

Cedar Valley College

High School Diploma -

Franklin D Roosevelt High School

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Laniece Stevens