Lanika Madden
Essex,MD
Summary
Dynamic and results-driven associate with a proven track record of thriving in fast-paced environments. Eager to tackle new challenges that enhance skill development and enrich a well-rounded professional profile. Committed to delivering high-quality outcomes while adept at adapting to evolving demands. Passionate about continuous improvement and poised to leverage diverse experiences for greater organizational impact.
Overview
19
19
years of professional experience
Work History
Fulfillment Associate
Amazon
12.2020 - Current
- Operated material handling equipment to ensure efficient product movement within the fulfillment center.
- Processed incoming and outgoing shipments, maintaining accuracy in order fulfillment.
- Collaborated with team members to optimize workflow and meet daily productivity targets.
- Processed over 1,000 orders each work day
Store Manager
Shoe City
02.2014 - 11.2019
- Onboarded and mentored new employees to enhance team performance.
- Developed skills and expertise in retail management, culminating in promotion to store manager after initial entry-level experience.
- Collaborated with cross-functional departments to enhance operational knowledge.
- Assisted in creating schedules for staff. Maintained cleanliness of store environment. Supported inventory management processes. Supervised employees during shifts. Organized front store visuals. Kept stockroom orderly. Supervisedised a staff of 10-15 ppl daliy
Sales Associate
Body Central
10.2014 - 01.2015
- Ensure high levels of customer satisfaction by delivering excellent sales and service.
- Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience and satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Teacher
Giggle Box Learn N Play
03.2012 - 06.2014
- Created instructional materials appropriate for children with wide range of mental, physical and emotional maturities.
Teacher Assistant
Milestones
11.2008 - 06.2010
- Supported classroom instruction by preparing materials and assisting with lesson delivery.
- Facilitated student engagement through interactive activities and personalized attention.
Therapeutic Integration Counselor
The League for People
01.2007 - 03.2008
- counselor for children with disabilities (aftercare program and summer camp)
- Developed and implemented engaging aftercare programs tailored to diverse student needs.
- Fostered positive relationships with students and parents through effective communication and support.
Education
Associate of Arts - Social Work
Commmunity College of Balitmore County
Essex03-2027
Highschool - Childcare, business admin
Northwestern Highschool
Baltimore, Maryland06-2005
Skills
- Management
- Fast learner
- Flexible/adaptable
- Calm under pressure
- Customer service skills
- Attention to detail
- Issue resolution
- Excellent communication
Timeline
Fulfillment Associate
Amazon
12.2020 - Current
Sales Associate
Body Central
10.2014 - 01.2015
Store Manager
Shoe City
02.2014 - 11.2019
Teacher
Giggle Box Learn N Play
03.2012 - 06.2014
Teacher Assistant
Milestones
11.2008 - 06.2010
Therapeutic Integration Counselor
The League for People
01.2007 - 03.2008
Associate of Arts - Social Work
Commmunity College of Balitmore County
Highschool - Childcare, business admin
Northwestern Highschool