Lanika S. Anderson
Chicago,IL
Summary
Dedicated employee experienced in customer service, packing, shipping and organizing orders and items. Flexible individual willing to take on all tasks and projects to assist team. I have a great background working in multiple work settings. I am looking to obtain a position that will enable me to use my skills and educational background.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
CHICAGO FAMILY Health Center
Chicago, IL
07.2021 - 08.2023
- Greet all customers in a courteous and professional manner.
- Screen all visitors and direct them to the appropriate area, department or staff.
- Process all patients arriving for care according to current protocols, and referring them to staff as necessary.
- Interact with patients in the waiting area as needed, and troubleshooting any problems that may arise in the patient waiting area.
- Respond to patients who might have difficulty in entering or leaving the facility and be available to lend a helping hand.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
Customer Service Representative
AT&T
Chicago, IL
08.2018 - 10.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Warehouse Worker
Amazon
Joliet, IL
12.2015 - 02.2017
- Used pallet jacks to move items to and from warehouse locations.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Operated scanners, computers, and other equipment to track orders.
- Received deliveries, scanned packages and updated orders in internal database.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Education
High School Diploma -
Dundee Crown HighSchool
Carpentersville, IL12.2013
Phlebotomy
Phlebotomy Training Specialists
Chicago, ILSkills
- Problem-Solving
- Heavy Lifting
- Safety Protocol
- Organization
- Loading and Unloading
- Warehouse Operations
- Shipping and Receiving
- Stock Control
- Complaint Resolution
- Product Knowledge
- Data Collection
- Appointment Scheduling
- Call Center Operations
- Microsoft PowerPoint
- Computer Proficiency
Timeline
Patient Service Representative
CHICAGO FAMILY Health Center
07.2021 - 08.2023
Customer Service Representative
AT&T
08.2018 - 10.2021
Warehouse Worker
Amazon
12.2015 - 02.2017
High School Diploma -
Dundee Crown HighSchool
Phlebotomy
Phlebotomy Training Specialists
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