LANIQUA KENNEDY

• Analyzing insurance claims to determine coverage and liability.
• Communicating with policyholders, claimants, and other parties involved in claims.
• Providing excellent customer service to policyholders and claimants and addressing any concerns or questions they may have.
• Maintaining accurate records and documentation related to claims processing and settlement.
• Created detailed assessments of damages to property and vehicles.
• Worked effectively in fast-paced environments.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Settled claims after determining clients coverages, liability and authority levels.
• Collected and summarized information in reports required by client, local, state and federal government.
• Examined claim forms, policies and endorsements and client instructions to determine coverages.
• Presented evidence at legal proceedings and produced reports and other documents as evidence.
• Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
• Developed effective techniques to mitigate losses.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

• Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
• Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
• Developed effective techniques to mitigate losses.
• Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
• Scoped and photographed properties for defects and damage.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Analyzed information gathered by investigation and report findings and recommendations.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Investigated and assessed damage to property and reviewed property damage estimates.

• Negotiated settlements with claimants and claimants' attorneys.
• Took statements from insureds, claimants and witnesses.
• Handled full in-depth auto coverage for non-standard claims.
• Investigated losses and identified coverage issues.
• Handled calls from customers and other stakeholders about claim processes.
• Determine who is at fault and to what extent. Determination affects the compensation each party is entitled to receive.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

• Review and investigate claims related to commercial auto accidents, including property damage, bodily injury, and liability issues.

• Evaluate coverage and liability and determine the extent of damages.
• Negotiate settlements with claimants, attorneys, and other insurance companies.
• Communicate with clients, agents, and other stakeholders regarding the status of claims
• Collaborate with other departments to ensure timely and accurate processing of claims.
• Maintain up-to-date knowledge of industry trends, regulations, and best practices.

• Corresponded with witnesses, claimants, specialists and agents to compile incident information.
• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
• Successfully negotiated settlements with claimants and insurers.
• Approved payment of claims within certain monetary limit.
• Negotiated claim settlements when needed.

• Reviewed new files to determine current status of injury claim and to develop plan of action.
• Conducted full claim investigations and reported updates and legal actions.
• Followed up with customers on unresolved issues.
• Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
• Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
• Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.