LANIQUA KENNEDY
Cedar Hill,TX
Overview
7
7
years of professional experience
Work History
Initial Loss Reporting Adjuster
Wardlaw Claims
Waco , TX
2023.02 - 2023.07
- Analyzing insurance claims to determine coverage and liability
- Communicating with policyholders, claimants, and other parties involved in claims
- Providing excellent customer service to policyholders and claimants and addressing any concerns or questions they may have
- Maintaining accurate records and documentation related to claims processing and settlement
- Created detailed assessments of damage to property and vehicles
- Worked effectively in fast-paced environments
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Answered over 50 calls per shift to meet fast-paced call demands
Auto Liability Adjuster
Progressive Insurance, Littleton Group
Dallas , Texas
2021.04 - 2023.01
- Negotiated settlements with claimants and claimants' attorneys
- Took statements from insureds, claimants, and witnesses
- Handled full in-depth auto coverage for non-standard claims
- Investigated losses and identified coverage issues
- Handled calls from customers and other stakeholders about claim processes
- Determine who is at fault and to what extent
- Determination affects the compensation each party is entitled to receive
- Investigated and assessed damage to property and reviewed property damage estimates
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Commercial Auto Adjuster
Alacrity
Dallas , TX
2020.08 - 2021.03
- Review and investigate claims related to commercial auto accidents, including property damage, bodily injury, and liability issues
- Evaluate coverage and liability and determine the extent of damages
- Negotiate settlements with claimants, attorneys, and other insurance companies
- Communicate with clients, agents, and other stakeholders regarding the status of claims
- Collaborate with other departments to ensure timely and accurate processing of claims
- Maintain up-to-date knowledge of industry trends, regulations, and best practices.
Total Loss Adjuster
Alacrity Solutions
Dallas , Texas
2018.12 - 2020.03
- Corresponded with witnesses, claimants, specialists, and agents to compile incident information
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process
- Successfully negotiated settlements with claimants and insurers
- Approved payment of claims within certain monetary limit
- Negotiated claim settlements when needed
- Evaluated and investigated over 50 auto claims and decided whether insurer should pay claim
Claim Processing Specialist
Catastrophe Management Solutions
Richardson , Texas
2016.04 - 2018.10
- Reviewed new files to determine the status of injury claim and to develop plan of action
- Conducted full claim investigations and reported updates and legal actions
- Followed up with customers on unresolved issues
- Responded to inquiries by answering questions, providing information, and directing customers to appropriate resources
- Performed administrative duties by verifying documentation, researching facts, and contacting other parties involved to determine fault percentages and minimize potential losses
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
Education
Associate of Arts - undefined
El Centro College
Current
High School Diploma - undefined
2009-01
Skills
- Strategic Planning
- Strong Interrogation Skills
- Process Improvements
- Advanced oral and written communication skills
- Highly motivated
- Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through five years of experience interviewing specialists, witnesses, and claimants to compile information.
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 5+ years of experience interviewing specialists, witnesses and claimants to compile information.
Timeline
Initial Loss Reporting Adjuster
Wardlaw Claims
2023.02 - 2023.07
Auto Liability Adjuster
Progressive Insurance, Littleton Group
2021.04 - 2023.01
Commercial Auto Adjuster
Alacrity
2020.08 - 2021.03
Total Loss Adjuster
Alacrity Solutions
2018.12 - 2020.03
Claim Processing Specialist
Catastrophe Management Solutions
2016.04 - 2018.10
Associate of Arts - undefined
El Centro College
High School Diploma - undefined
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