Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaNique Smith

Houston,TX

Summary

Dynamic sales professional with a proven track record at Dilliards, excelling in sales enhancement and customer engagement. Skilled in strategic planning and problem-solving, I consistently exceeded targets for credit card applications while fostering lasting customer relationships. Adept at upselling and cross-selling, I thrive in high-pressure environments, ensuring exceptional service and satisfaction.

Overview

6
6
years of professional experience

Work History

Sales Associate

Dilliards
07.2024 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Used in-store system to locate inventory and place special orders for customers.
  • Specialized in luxury and niche fragrances
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, processed presells, and specific product promotions.

Case Manager

Westbury Healthcare Solutions
02.2021 - 02.2024
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Collaborated with community members to develop and implement service initiatives.

Cashier

Walmart
01.2020 - 01.2022
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Bachelor of Science - Sports Management

Texas Southern University
Houston, TX
05-2021

Skills

  • Sales enhancement
  • Retail loss prevention
  • Promotional support
  • Strategic planning
  • Upselling and cross selling
  • Problem-solving skills
  • Store opening and closing

Timeline

Sales Associate

Dilliards
07.2024 - Current

Case Manager

Westbury Healthcare Solutions
02.2021 - 02.2024

Cashier

Walmart
01.2020 - 01.2022

Bachelor of Science - Sports Management

Texas Southern University

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