Lanisha Rayford
North Las Vegas
Summary
A versatile, creative, and hardworking team player with experience in Customer Service & Administration. Able to grasp and understand difficult concepts. Completion of projections to the highest standards within agreed deadlines. Excellent negotiator and problem solver. Disciplined and highly motivated individual with a great attitude.
Overview
15
15
years of professional experience
Work History
Family Services Specialist
Department of Welfare and Supportive Services
Las Vegas
12.2023 - 04.2025
- Used computers for various applications, such as database management or word processing.
- Answered telephones and gave information to callers, took messages, or transfer calls to appropriate individuals.
- Created, maintained, and entered information into databases.
- Assessed eligibility criteria for various programs offered by the agency and ensured compliance with applicable laws and regulations.
- Provided family services to assist families in obtaining resources and assistance with daily living.
- Assisted clients in applying for public benefits such as food stamps or Medicaid.
- Completed intake assessments on families to determine service needs.
- Identified appropriate community resources and provided referrals for services.
- Handled case management, conduct interviews to verify income and residency,
Customer Service Representative
Arise Virtual Solutions
Las Vegas
02.2015 - 03.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing overall client satisfaction and loyalty.
- Utilized CRM software to track customer interactions, improving response times and ensuring accurate documentation of service requests.
- Conducted thorough follow-ups with customers to ensure resolution satisfaction, resulting in elevated retention rates and positive feedback.
- Managed high-volume inquiries with professionalism and efficiency, maintaining quality service standards under pressure.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Direct Support Professional
Aacres
Las Vegas
08.2015 - 05.2018
- Developed and implemented personalized care plans, effectively enhancing clients' quality of life and independence.
- Coordinated daily living activities, ensuring safety and promoting social engagement among individuals with disabilities.
- Trained and supervised new staff on best practices in client care, fostering a collaborative and effective team environment.
- Monitored client progress and documented changes in behavior, contributing to tailored support strategies and improved outcomes.
- Assisted clients with personal hygiene, meal preparation, and transportation, promoting their dignity and self-sufficiency.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Leasing Consultant
Woods Realty
Compton
08.2010 - 12.2014
- Handled all leasing Rental Application intake and processing duties.
- Collaborated with maintenance teams to ensure timely property repairs, enhancing tenant comfort and satisfaction levels.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Checked rental eligibility by following company's verification process.
- Updated resident data into property management software system daily.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Answered incoming calls to provide information regarding availability.
- Determined and certified the eligibility of prospective tenants, following government guidelines.
- Inspected grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
- Met with prospective tenants to show properties, explained terms of occupancy, and provided information about local areas.
- Resolved delinquent account balances.
Education
High School Diploma -
Compton High School
Compton, CASome College (No Degree) - Social Work
College of Southern Nevada
Las Vegas, NVSkills
- Customer Service
- Data Entry
- Record Keeping
- Multi-Line Telephones
- Mail Sorting
- Microsoft Office Suite
- Time Management
- Lease Agreements
- Negotiations
- Problem Solving
- Detail Oriented
- Tenant Screening
- Scheduling
- Planning
- Office Equipment
- Case management
- Crisis intervention
- Family support services
Timeline
Family Services Specialist
Department of Welfare and Supportive Services
12.2023 - 04.2025
Direct Support Professional
Aacres
08.2015 - 05.2018
Customer Service Representative
Arise Virtual Solutions
02.2015 - 03.2023
Leasing Consultant
Woods Realty
08.2010 - 12.2014
High School Diploma -
Compton High School
Some College (No Degree) - Social Work
College of Southern Nevada