LANISHA TROTTER
BH Tax Pros
Atlanta,GA
25
years of professional experience
To obtain a position that will solidify a customer service foundation while advocating for a transparent distinguished career path.
Work History
911 dispatch
4 Years 4 Months- 911 – Answer 911 emergency calls and dispatch police or ambulance. Answer non-emergency calls. Records- Assist customers with retrieving accident/incident reports. Run criminal backgrounds and keep all information confidential, assist citizens with police reports, Approve and reject officers’ reports.
Tax Preparer Assistant
24 Years 8 Months- Collect and organize clients’ tax documents, such as W-2s, 1099s, and receipts.
- Enter client information accurately into tax preparation software.
- Review documents for missing or incorrect information.
- Assist tax preparers with preparing individual and business tax returns.
- Answer basic client questions about tax documents and the preparation process.
- Contact clients when additional information or documents are needed.
- Maintain confidential client records and protect sensitive information.
- Scan, copy, file, and organize tax documents.
- Help schedule client appointments and manage office communications.
- Review completed returns for basic errors before they are submitted.
- Provide administrative and customer-service support during tax season.
Front Desk Representative
9 Months- Assist guest with check in and check out , Book reservations through online portal and phone , Print and file paperwork , Check on guest throughout their hotel stay , clean front desk every 2 hours.
Dispatch
11 Months- Dispatched Techs and Plumbers to calls, made sure all service calls were routed properly, called customers and gave updates, scheduled for Techs and plumbers to pick up parts and get oil changes.
CSR
4 Months- Answered inbound calls, Scheduled customers for HVAC appointments, assisted customers with signing up for yearly maintenance.
5 Months
- Answered inbound calls, assisted with medi-cal and Medicaid. Took premium payments, assisted with Kp.org, and plan changes.
Dispatch
1 Year 2 Months- Input service request for Hvac systems/Duct cleaning. Make outbound calls to residents to schedule services. Update online portals when scheduled or order parts for repairs
Store Clerk
4 Years 1 Month- Assisted customers with various purchases, conveyed leadership through prodigious performance, maintained a positive rapport with customers and within the working culture environment.
Administrative Assistant
3 Months- Assisted customers with inquiries for potential sales leads. Made outbound calls to follow-up on leads for purchasing a vehicle. Discussed feasible options for the leasing or purchasing a vehicle.
Education
High School Diploma
Bachelor of Science - Information Technology
Pursing bachelor’s in
Skills
Customer Service
Communication
Active Listening
Problem Solving
Data Entry
Computer Skills
Microsoft Office
Email & Chat Support
Phone Support
Time Management
Multitasking
Attention to Detail
Organization
Conflict Resolution
Troubleshooting
Typing & Documentation
Confidentiality
Remote Collaboration
Ability to Work Independently
Fast Learner
Adaptability
Section name
References Are Available Upon Request
Timeline
911 dispatch
Gwinnett County Police (Records)
06.2022 - CurrentRead More
Front Desk Representative
Hampton inn
09.2021 - 06.2022Read More
Dispatch
Bardi
09.2019 - 08.2020Read More
CSR
ARS Rescue Rooter
05.2019 - 09.2019Read More
Kaiser Permanente
11.2018 - 04.2019Read More
Dispatch
Air conditioning Experts
09.2017 - 11.2018Read More
Administrative Assistant
Rick Case Kia
11.2015 - 02.2016Read More
Store Clerk
Quick Trip
08.2013 - 09.2017Read More
Tax Preparer Assistant
BH Tax Pros
02.2002 - CurrentRead More
Meadowcreek Highschool
High School Diploma
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Colorado State University
Bachelor of Science from Information Technology
Read More