Lanita Kelly
Houston,TX
Summary
Adept at problem-solving and proficient in Microsoft Excel, I significantly enhanced customer loyalty and streamlined payroll processes at Conduent and Trican Well Service, respectively. My critical thinking and data entry skills led to efficient dispute resolution and a high volume of accurate invoice processing, achieving notable improvements in operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Conduent
Richardson, TX
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Payroll Clerk
InterLinc
Houston, TX
09.2022 - 11.2022
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Timekeeper
Harris County Sheriff Office
Houston, TX
06.2021 - 12.2021
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Responded to employee questions and requests for information in a timely and knowledgeable fashion.
- Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
- Facilitated smooth transitions during staffing changes by promptly updating schedules and communicating adjustments to relevant parties.
- Researched and resolved time discrepancies.
Customer Service Representative
Southwest Water Company
Sugar Land, TX
02.2017 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered a constant flow of customer calls with minimal wait times.
Accounting Clerk
Trican Well Service
Houston, TX
03.2013 - 04.2016
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input a high volume of monthly invoices with consistent accuracy.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
Education
Associate of Arts - Business
San Jacinto College
Pasadena, TX12.2024
Skills
- Problem-solving abilities
- Report Generation
- Critical Thinking
- Data Entry
- Microsoft Excel
- Payment Processing
Timeline
Customer Service Representative
Conduent
01.2024 - Current
Payroll Clerk
InterLinc
09.2022 - 11.2022
Timekeeper
Harris County Sheriff Office
06.2021 - 12.2021
Customer Service Representative
Southwest Water Company
02.2017 - 11.2019
Accounting Clerk
Trican Well Service
03.2013 - 04.2016
Associate of Arts - Business
San Jacinto College